Technology Solutions Lead / Senior Amazon Connect Engineer-6
Role: Technology Solutions Lead / Senior Amazon Connect Engineer
Employment: Full Time
Location: Toronto, ON
Work Arrangement: Hybrid - 4 Days/Week
Job Description
We are seeking a Full Time Technology Solutions Lead / Senior Amazon Connect Engineer with strong hands-on experience designing, developing, and supporting enterprise-scale Amazon Connect contact center solutions
Key Responsibilities
- Design and implement Amazon Connect Contact Flows, Routing Profiles, Queues, IVR, and call routing solutions
- Integrate Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch
- Develop chatbot and voice bot solutions using Amazon Lex
- Design and support enterprise-scale contact center infrastructure
- Troubleshoot call routing issues, call failures, and performance bottlenecks
- Integrate Amazon Connect with Salesforce, Zendesk, and other CRM platforms
- Support telephony and voice technologies including SIP, VoIP, CTI, and IVR
- Provide technical leadership for contact center architecture and solutions
- Collaborate with infrastructure, application, and business teams
Required Skills
- 5+ years of hands-on Amazon Connect experience
- Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and call routing
- Experience with CRM integrations
- Strong knowledge of SIP, VoIP, CTI, and telephony technologies
- Experience with enterprise contact center environments
- Strong troubleshooting and problem-solving skills
- Cisco UCCE/CVP experience preferred
- Knowledge of Routing, Switching, MPLS, SIP, and VoIP
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Technology Solutions Lead / Senior Amazon Connect Engineer-6 in Toronto employer: Realign Llc
Join a forward-thinking company in Toronto, ON, where innovation meets collaboration in the realm of AI development. As a Python & Java AI Developer, you'll thrive in a hybrid work environment that promotes a healthy work-life balance while engaging in meaningful projects that drive enterprise-wide initiatives. With a strong emphasis on employee growth, mentorship opportunities, and a culture that values creativity and teamwork, this is an excellent place to advance your career in a dynamic and supportive setting.
