Elevate client satisfaction as a Client Experience Coordinator at Real Food For Real Kids in a hybrid work environment. Join a mission-driven team focused on enhancing child care catering experiences.
This full-time position reports to the Client Experience Manager and requires strong customer service and communication skills. The coordinator ensures client needs are met by managing relationships with multiple child care partners, providing support and resolving issues effectively. You'll advocate for client feedback to improve service delivery while maintaining detailed records of communications and interactions.
Key Responsibilities:
- Serve as the main contact for child care partners
- Address client queries about services and contracts
- Manage client concerns and provide solutions
- Facilitate onboarding and training for new centers
- Track client metrics through surveys and feedback
Requirements:
- College diploma or University degree
- 2+ years of customer service experience
- Proficiency in MS Word, Excel, PowerPoint
- Ontario Driver's License
- Strong communication and problem-solving skills
Support effective client relationships, enhance service delivery, and join RFRK's mission to make real food the standard.
Client Experience Coordinator at RFRK in Toronto employer: Real Food For Real Kids
Real Food for Real Kids is an exceptional employer that prioritizes the well-being and growth of its employees while championing a mission-driven approach to healthy food. With comprehensive benefits starting on Day 1, generous vacation time, and a strong focus on professional development, RFRK fosters a supportive work culture that values diversity and inclusion. Located in the vibrant Greater Toronto & Hamilton Area, this hybrid role offers flexibility and the opportunity to make a meaningful impact in the community through innovative marketing strategies.
