Parts CSR – Customer Service Representative
Weat ReadyQuip are currently looking to grow our team and expand ourorganization. In doing so, a Parts CSR is a key component to ourgrowth. We are searching for a dedicated, and self-motivated individual thatcan help bring ReadyQuip to the next level.
KEY ACCOUNTABILITIES
- Manage the daily functions ofthe parts operations: including procuring, ordering, backorders, coreprocessing, pickups and drop-offs of parts to internal and external customers
- Process all orders including:phone, email, over counter
- Ensure customers' needs are metin an efficient, knowledgeable and professional manner
- Maintain the parts physical andelectronic inventory and assemble hydraulic hoses to the standards
- Process all core returns andwarranty parts
- Provide on call service onweekends for emergency parts orders and all other required functions of theparts
- operations as necessary
- Participate in safe work andenvironmentally sound behaviors and comply with company health and safety rules, policies andpractices
KEY QUALIFICATIONS:
- Post-secondary education and 3+years experience on a parts counter or inside sales role
- Technical/mechanical aptitudeand/or background in heavy equipment / truck equipment
- Customer centric with stronginterpersonal skills and relationship building capacity
- Exceptional communication andorganizational skills
- Ability to effectivelyprioritize and adapt in a fast-paced environment
- Self starter, independent and ateam player with a sense of urgency
- Computer and systems literatewith proficiencies with Excel and Word
- Must be willing and able towork flexible hours in support of the business needs
- Must have a clean driver'sabstract
CHARACTER COMPETENCIES:
- Ability to multi task
- Critical thinking: using logicand reasoning to identify the strengths and weaknesses of alternativesolutions, conclusions, or approaches to problems
- Judgment & decision making:display professional actions based on common sense and cost-benefit analysis
- Coordination: adjusting actionsin relation to others' actions
- Leadership and persistence inface of obstacles
- Self-Motivated
We thank all applicants for theirinterest; however, only those selected for an interview will be contacted. Allapplicants that are chosen should be prepared to demonstrate his/hers abilitiesat interview. No phone calls, please. ReadyQuip is an equal opportunityemployer.
