At a Glance
- Tasks: Lead the design and deployment of ServiceNow solutions to enhance IT service delivery.
- Company: Join RBC, a leading financial institution focused on innovation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship opportunities for career advancement.
- Why this job: Make a real impact on IT service management with your expertise in ServiceNow.
- Qualifications: Strong background in Systems Engineering and experience with ServiceNow Discovery solutions.
The predicted salary is between 121500 - 148500 $ per year.
Join RBC as a Senior Service Now Discovery & Service Mapping Engineer, where you'll enhance IT service delivery through asset automation and dependency mapping.
In this pivotal role, you will lead the design, configuration, and deployment of Service Now's Discovery and Service Mapping solutions.
Your ability to troubleshoot issues and resolve data inconsistencies will improve CMDB integrity.
You'll work closely with various teams to convert complex infrastructure data into insights, promoting proactive incident management.
Key
Responsibilities
- Design and deploy Service Now MID Server solutions
- Resolve discovery and mapping issues efficiently
- Collaborate with stakeholders to enhance service alignment
- Create documentation and training materials
- Mentor junior team members in best practices
Requirements
- Strong background in Systems Engineering or Service Now CMDB
- Experience with Service Now Discovery solutions
- Service Now Certified Implementation Specialist (CIS) - Discovery preferred
- Certification as a Systems Administrator (CSA) is a plus
- Detail-oriented with strong analytical abilities
Bring your Service Now expertise to RBC and influence IT service management significantly. #J-18808-Ljbffr
Senior Discovery & Service Mapping Engineer in Toronto employer: RBC
RBC is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to grow. As a Senior Director in Toronto, you will lead a talented team in developing cutting-edge AI solutions that transform the banking experience for millions, while enjoying comprehensive benefits, professional development opportunities, and a commitment to community impact. Join us to be part of a collaborative environment that values diverse perspectives and champions your success.
