At a Glance
- Tasks: Design and optimize ServiceNow solutions for asset tracking and service mapping.
- Company: Join RBC, a leading bank focused on innovation and collaboration.
- Benefits: Competitive salary, bonuses, flexible benefits, and career growth opportunities.
- Other info: Work in a dynamic, high-performing team with world-class tools and training.
- Why this job: Make a real impact in IT service delivery and enhance client experiences.
- Qualifications: Experience with ServiceNow Discovery or CMDB; strong system engineering skills.
The predicted salary is between 103500 - 126500 $ per year.
As a Senior ServiceNow Discovery & Service Mapping Engineer, you'll play a pivotal role in designing, implementing, and optimizing ServiceNow's Discovery and Service Mapping solutions. This role is critical to enhancing our IT service delivery by automating asset tracking, mapping service dependencies, and ensuring accurate CMDB (Configuration Management Database) integrity. You'll collaborate with cross-functional teams to transform raw infrastructure data into actionable insights, enabling proactive incident management and strategic decision-making.
WHAT WILL YOU DO?
- Design, configure, and deploy ServiceNow Discovery (MID Server) and Service Mapping solutions to automate the identification of IT assets, applications, and service dependencies.
- Troubleshoot discovery/mapping issues, resolve data inconsistencies, and ensure compliance with RBC's IT governance standards.
- Collaborate with stakeholders and support teams to align solutions with business objectives.
- Document technical processes, create training materials, and mentor junior team members.
WHAT DO YOU NEED TO SUCCEED?
Must have:
- You have a strong background as a System Engineer/Analyst OR
- You have experience with ServiceNow CMDB OR
- You have experience with ServiceNow Discovery.
Nice-to-have:
- ServiceNow Certified Implementation Specialist (CIS) - Discovery
- ServiceNow Certified Systems Administrator (CSA)
WHAT'S IN IT FOR YOU?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training.
- Opportunity to achieve great success and grow your career with RBC.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
Job Skills: Application Development, Application Testing, Critical Thinking, Detail-Oriented, Group Problem Solving, Multi-Level Communication, Standard Operating Procedure (SOP), System Applications, System Integration Testing (SIT), Technical Writing.
Senior ServiceNow Discovery & Service Mapping Engineer employer: RBC
RBC is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to grow. As a Senior Director in Toronto, you will lead a talented team in developing cutting-edge AI solutions that transform the banking experience for millions, while enjoying comprehensive benefits, professional development opportunities, and a commitment to community impact. Join us to be part of a collaborative environment that values diverse perspectives and champions your success.
