Deliver RBC's Black Card Experience in Ottawa through client service, transaction excellence, and digital education. This full-time opportunity supports Private Banking clients.
The Private Banking Associate handles servicing requests through email, phone, and in-person interactions. You will identify unmet needs through discovery, resolve concerns at first contact, and help clients use RBC through preferred channels. This future-position expression of interest requires strong organization and banking knowledge.
Key Responsibilities:
- Fulfill incoming Private Banking servicing requests
- Deliver tailored experiences through phone, email, and in-person service
- Resolve client concerns professionally, accurately, and promptly
- Provide transaction excellence and identify opportunities
- Champion digital education and technology adoption
Requirements:
- Two to three years of banking experience
- Working knowledge of Microsoft Office Suite
- Proven client service skills
- Excellent organizational skills
- French, Mandarin, or Cantonese fluency is an asset
Use banking expertise, client discovery, and digital education to strengthen Private Banking service at RBC in Ottawa.
Private Banking Client Service Associate employer: RBC
RBC is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to grow. As a Senior Director in Toronto, you will lead a talented team in developing cutting-edge AI solutions that transform the banking experience for millions, while enjoying comprehensive benefits, professional development opportunities, and a commitment to community impact. Join us to be part of a collaborative environment that values diverse perspectives and champions your success.
