At a Glance
- Tasks: Assist clients with complex transactions and resolve issues in Credit Management.
- Company: Join RBC, a leading bank committed to client success and community growth.
- Benefits: Enjoy a competitive salary, comprehensive rewards, and opportunities for professional development.
- Other info: Flexible hours and a chance to grow your career in a collaborative team.
- Why this job: Make a real impact while working in a dynamic, supportive environment.
- Qualifications: Bilingual in English and French, with strong knowledge of credit processes.
The predicted salary is between 47250 - 57750 $ per year.
What is the opportunity? In this role you will be responsible for the fulfillment and servicing of complex client transactions. You will apply your extensive knowledge of related RBC products and services. You will take ownership to resolve issues related to the Credit Management and Recoveries function. You will ensure a mindset of risk mitigation, to minimize the bank’s losses, by analyzing customers’ financial situation.
What will you do?
- Process payments and maintenance requests on Service Platform as requested by Collectors, and/or Service Partners.
- Apply professional communication skills to communicate with customers, obtain relevant information and ensure a balance between quality customer care and payment of their debt.
- Fulfill client needs at first point of contact with incoming work received from services partners through various channels.
- Complete and process all assigned accounts, adhering to the Credit Management and Recoveries process and guidelines.
- Contribute to the overall success of the team by sharing new ideas and best practices.
- Proactively recommend suggestions and solutions to improve efficiency.
- Consistently provide superior responsive service to client fax/e-mail/telephone requests.
What do you need to succeed?
Must-have
- Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
- Strong knowledge of the Credit Management and Recoveries process to facilitate solutions.
- Familiar with key referral sources.
- Experience with CACS, TS2, MS Word, MS Excel, SRF, OLBB, OLMS, CART and Outlook.
- Strong work ethic and organization skills, and ability to self-motivate to resolve issues at first point of contact and collaborate well in a team environment.
- Ability to accept, adapt and implement change in a fast-paced environment.
- Ability to multitask efficiently, including navigating through various systems while on the phone with clients.
- Flexible to work 8am to 4pm, Monday to Friday.
Nice-to-have
- Credit Management & Recoveries experience.
- Banking knowledge of personal and card products.
- Call center experience.
What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program.
Leaders who support your development.
Ability to make a difference and lasting impact.
Opportunity to take on progressively greater accountabilities.
Bilingual National Operations Support Agent in Montréal employer: RBC
RBC is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to grow. As a Senior Director in Toronto, you will lead a talented team in developing cutting-edge AI solutions that transform the banking experience for millions, while enjoying comprehensive benefits, professional development opportunities, and a commitment to community impact. Join us to be part of a collaborative environment that values diverse perspectives and champions your success.
