Job Description
- Assists clients with client transaction fulfillment.
- Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints.
- Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
- Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.
Job Skills
- Communication
- Critical Thinking
- Customer Service
- Interpersonal Relationship Management
- Operational Delivery
- Process Improvements
- Time Management
Additional Job Details
Address: 1313 10 AVE SW:CALGARY
City: Calgary
Country: Canada
Work hours/week: 0
Employment Type: Part time
Platform: TECHNOLOGY AND OPERATIONS
Job Type: Casual
Pay Type: Salaried
Posted Date: 2026-10-06
Application Deadline: 2026-11-02
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Associate Operations Representative - Currency Processing in Calgary employer: RBC
RBC is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to grow. As a Senior Director in Toronto, you will lead a talented team in developing cutting-edge AI solutions that transform the banking experience for millions, while enjoying comprehensive benefits, professional development opportunities, and a commitment to community impact. Join us to be part of a collaborative environment that values diverse perspectives and champions your success.
