At a Glance
- Tasks: Provide insurance advice and solutions to clients through inbound calls.
- Company: Join RBC, a leading bank with a commitment to diversity and inclusion.
- Benefits: Flexible work arrangements, competitive salary, and comprehensive benefits package.
- Other info: Dynamic team culture with opportunities for growth and learning.
- Why this job: Make a real impact on clients' lives while developing your skills in a supportive environment.
- Qualifications: Bilingual in English and French, customer service skills, and willingness to obtain insurance licenses.
The predicted salary is between 63000 - 77000 $ per year.
What is the opportunity? We will provide you with the tools, training and support you need to successfully complete the Damage Insurance Certificate delivered by l’Autorité des marchés financiers (AMF) and the Other than Life (OTL) Ontario insurance license and other provinces.
As an RBC Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful, friendly and provide clear, upfront insurance advice for clients. With every conversation, you’re curious, caring and detail-oriented, with a focus on problem-solving and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to your partners within the organization.
What will you do?
- Provide insurance advice and solutions to clients based on their needs through inbound calls.
- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions.
- Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations.
- Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies.
- Use procedures effectively and seamlessly during conversations with clients.
- Cultivate and maintain relationships with partners to work as one RBC team.
What do you need to succeed?
Must-have:
- Willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces.
- Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.
- High level of reading, comprehension and speaking in both languages.
- Exceptional customer service skills with the ability to build strong relationships and connect with clients.
- Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday, 8:00am - 8:30pm.
- Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.).
Nice-to-have:
- Possession of the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers.
- Post-secondary education.
- Knowledge of insurance products.
- Customer service and/or sales experience in a contact centre environment.
What’s in it for you?
- Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.
- Working with an award-winning team.
- A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options.
- Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience.
- Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things.
- Flexible work arrangements and leaders who support your needs - both personal and professional.
- An opportunity to have real impact on the lives of our clients and the communities we serve.
- RBCI software tools to boost your productivity.
Job Skills: Adaptability, Advice Based Solutions, Client Discovery, Communication, Critical Thinking, Curious Mindset, Customer Service, Digital Literacy.
Insurance Advisor, Home and Auto in Laval employer: RBC Insurance Group
RBC is an exceptional employer that prioritizes employee wellbeing and growth, offering a comprehensive Total Rewards package that includes flexible benefits, competitive compensation, and stock options. Located in the vibrant city of Montréal, our inclusive work culture celebrates diverse perspectives and fosters collaboration, ensuring that every team member feels valued and supported. With dedicated leaders invested in your success, you'll have access to numerous learning opportunities to develop new skills and advance your career while making a meaningful impact on clients and communities.
