Own seller relationships with Salesforce fluency and proactive account management from an assigned market. Work remotely while maintaining regular in-person presence.
As a Senior Seller Experience Specialist, you lead onboarding kickoffs and remain the single contact throughout each seller lifecycle. You know your market, identify friction, and translate health scores, usage signals, and trends into productive conversations. The role supports satisfied sellers becoming bigger sellers, measured through RB Global's Service Keys.
Key Responsibilities:
- Lead onboarding kickoffs for every seller
- Own seller relationships throughout the lifecycle
- Direct day-to-day execution within an assigned market
- Identify and remove friction affecting sellers and business
- Proactively partner with sellers before issues arise
Requirements:
- Bachelor's degree or equivalent professional experience
- 5–7+ years in Customer Success or Account Management
- Experience owning accounts or a defined market end-to-end
- Salesforce fluency or equivalent customer success tooling
- Ability to travel 20–30% for visits and meetings
Bring customer relationship ownership, data-led decision-making, and proactive engagement to RB Global's seller experience team.
Senior Seller Experience Specialist in Kelowna employer: RB Global
Pneus GBM is an exceptional employer that prioritizes a positive work environment and employee collaboration in the beautiful region of Abitibi-Témiscamingue. With a strong focus on operational excellence and customer satisfaction, employees are encouraged to develop their skills and take on leadership roles, ensuring meaningful growth opportunities within the company. Join a team that values humanity and teamwork, making every day at work rewarding and fulfilling.
