Lead and support Travel Support Consultants at our company in a dedicated Shift Lead role. This off-phone position emphasizes operational oversight and team development from Tuesday to Saturday.
We're seeking a proactive Shift Lead with at least 2 years in the travel industry and 1 year in leadership. You will offer essential guidance for customer issues, ensure adherence to processes, and enhance operational efficiency. The position involves monitoring queues, reviewing handovers, and collaborating with department leaders to optimize performance.
Key Responsibilities:
- Provide actionable guidance on escalations and customer queries
- Monitor queue activity and coordinate staffing adjustments
- Review handovers for accuracy and clarity
- Support ongoing training and feedback for TSCs
- Assist management with reporting and administrative tasks
Requirements:
- Minimum 2 years in the travel industry
- 1+ years of leadership experience preferred
- Proficiency with tools like Twilio and ServiceNow
- Strong analytical and organizational skills
- Ability to adapt and support team needs
Drive operational excellence and guide your team to success in this Shift Lead role.
Shift Lead for Travel Support Operations in Toronto employer: Range Group - Job Postings
At TripArc, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Downtown Toronto. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages innovation in luxury customer experience. With a hybrid work model and a focus on work-life balance, we empower our team to excel in their roles while enjoying the vibrant city life.
Contact Details:
Range Group - Job Postings Recruitment Team
