Elevate client experiences as a Sales Quality Analyst with Kensington. Ensure sales interactions meet quality standards while collaborating closely with the Quality Assurance team.
In this crucial role, you'll focus on evaluating client interactions and enhancing the overall sales quality within Kensington's various channels, including Kensington Air and Kensington Travel. You will assess recorded sales calls, provide targeted feedback, and participate in improvement initiatives to support employee development.
Key Responsibilities:
- Review recorded sales calls against quality standards
- Evaluate adherence to SOPs and compliance requirements
- Provide constructive performance feedback
- Prepare reporting on quality performance and trends
- Collaborate with leadership for employee development
Requirements:
- Strong sales experience and industry knowledge
- Previous experience in quality assurance or training
- Excellent analytical and communication skills
- Ability to maintain objectivity in evaluations
- Strong understanding of customer-focused processes
Contribute to quality assurance efforts and drive sales performance improvements at Kensington.
Sales Quality Analyst at Kensington in Toronto employer: Range Group - Job Postings
At TripArc, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Downtown Toronto. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages innovation in luxury customer experience. With a hybrid work model and a focus on work-life balance, we empower our team to excel in their roles while enjoying the vibrant city life.
Contact Details:
Range Group - Job Postings Recruitment Team
