Support Teladoc Health patients and members through inbound calls, emails, and chats in a customer service call center environment. Use empathy and clear communication to resolve concerns.
The Tier 1 Patient and Member Support Representative provides information about Teladoc Health services while coordinating queues and addressing issues. This position requires telephonic communication, problem-solving, organizational skills, and bilingual English and French abilities. Representatives may occasionally handle crisis situations.
Key Responsibilities:
- Manage inbound calls, emails, and chats from patients and members
- Address inquiries and resolve customer service issues professionally
- Coordinate queues and provide Teladoc Health service information
- Explain complex concepts clearly to diverse members
- Handle occasional crisis situations with empathy and efficiency
Requirements:
- Exceptional empathy when engaging with patients and members
- Strong organizational skills for competing priorities
- Ability to adapt to new processes
- Outstanding telephonic communication abilities
- Bilingual English and French communication skills
Apply patient communication, empathy, and problem-solving skills while supporting Teladoc Health members across multiple channels.
Tier 1 Patient Support Representative in Toronto employer: Randstad Canada
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