Lead Site Reliability Engineer in Toronto

Join a global leader driving a major IT transformation, transitioning from traditional service desk operations to an AI-driven, self-healing operational fabric. As Lead Site Reliability Engineer (SRE), you will lead enterprise observability, AIOps automation, and SRE governance across a global footprint. You will partner with Platform Engineering, operationalize AI tools, and guide MSP vendors to eradicate manual work and modernize employee support.

Advantages

• Lead a high-impact transition to an AI-driven, self-healing IT operational fabric.
• Drive innovation using modern enterprise tools like Grafana, ServiceNow ITOM, and Moveworks.
• Transform enterprise support quality while leading high-rigor SRE governance across global teams.

Responsibilities

• Design deep observability, distributed tracing, and metrics using Grafana and AIOps platforms.
• Implement ServiceNow ITOM and AI tools to automate incident remediation and self-healing.
• Define SLA, SLO, SLI, and Error Budget frameworks while providing technical leadership to MSP partners.

Qualifications

• 10+ years in complex IT infrastructure and operational leadership or SRE architecture.
• Practical expertise configuring enterprise observability stacks (Grafana, ServiceNow ITOM).
• Proven experience with AI incident remediation, automated routing, and SLO/SLI models.

Ready to lead the future of AI-driven operations? Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase equity, diversity, and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention, and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible); and members of visible minorities, racialized groups, and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.