Intermediate Specialized IT Consultant in Toronto

We are seeking an experienced Intermediate Specialized IT Consultant with dedicated Service Now development expertise to support project management enhancements, governance frameworks, and strategic portfolio management tools.

In this role, you will design and develop custom workflows, forms, business rules, and script inclusions within the Service Now ecosystem.

Working alongside governance and analytics teams, you will automate business processes using Flow Designer, establish automated reporting dashboards, manage certificate inventory workflows, and optimize Strategic Portfolio Management (SPM) modules to enable data-driven decision-making.

Duration: 12-month contract

Public Sector Experience: Preferred.

• Advantages
• Specialized SPM Focus: Gain high-value hands‑on experience building custom Service Now Strategic Portfolio Management (SPM) solutions.
• Modern Platform Automation: Leverage Flow Designer, Java Script, Business Rules, and Performance Analytics to drive automation.
• End-to-End Delivery Ownership: Lead solution implementation from initial gap analysis and POC development to UAT and release.
• Flexible Hybrid Setup: Enjoy a balanced working arrangement with a structured 3-day in-office schedule.

Responsibilities

• Design and develop complex Service Now workflows, forms, business rules, client scripts, and script includes to enhance project management and gating governance frameworks.
• Configure, customize, and optimize Service Now Strategic Portfolio Management (SPM) components, including financial management, resource management, investment funding, and portfolio planning.
• Build automated processes, scheduled jobs, and notifications using Flow Designer while managing certificate inventory flows.
• Create real-time dashboards, performance analytics, and custom dataset reports to improve visibility and support strategic leadership decisions.
• Analyze existing business intake and governance processes, conduct gap analyses, and recommend system optimization strategies following Service Now development best practices.
• Implement embedded compliance controls, automated audit tracking, and security logging within active workflows.
• Collaborate with cross-functional stakeholders to gather requirements, estimate testing activities, and create detailed developer-level documentation, user guides, and deployment checklists.
• Participate in unit testing, integration testing, and post-deployment operational support to ensure application reliability and scalability.

Qualifications

• Mandatory
• Dual

Certifications: Must hold BOTH active certifications: Service Now Certified System Administrator (CSA) and Service Now Certified Application Developer (CAD) (Candidates must provide the email address associated with their certifications for verification) (Strictly Required).

• Service Now SPM Seniority: 5+ years of hands‑on technical development experience with Service Now SPM platforms (Strictly Required).
• Core Scripting Proficiency: Deep technical skill writing custom Java Script, Business Rules, Client Scripts, Glide Record queries, and Script Includes (Strictly Required).
• Automation & Integration

Tools: Proven experience building workflows using Flow Designer, Scheduled Jobs, Notifications, and managing certificate inventory flows (Strictly Required).

• Project Management Integration: Strong understanding of the Project Management lifecycle and its technical integration with Service Now SPM modules (Strictly Required).
• Education: Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field.

• Nice‑to‑Have Assets

• Service Now Certified Implementation Specialist – Strategic Portfolio Management.
• Hands‑on experience with Performance Analytics Advanced, Predictive Intelligence, or Financial Planning modules.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad. ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.

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