Support Mathis Home customers through warranty service and returns while managing orders, calls, and face-to-face requests accurately. Work indoors in a climate-controlled environment.
As a Customer Service Tier I professional, you will provide information about customer concerns and assist purchases. The work includes ordering replacement parts, following up with the factory, and coordinating with sales associates. Organization and effective communication support multiple priorities and daily service tasks.
Key Responsibilities:
- Provide timely, accurate information about customer requests
- Assist customers, sales, and delivery drivers with purchases
- Handle warranty and return inquiries through calls and conversations
- Order replacement hardware, legs, finials, and upholstery panels
- Follow up with factories on outstanding service orders
Requirements:
- Customer service experience preferred
- Effective communication with team members
- Positive attitude when working with customers
- Knowledge of employment and merchandise handling procedures
- Ability to lift up to 20 pounds occasionally
Apply customer service, order coordination, and warranty support skills while serving Mathis Home customers accurately and professionally.
