Lead Rallye BMW's Service Business Development Center as the Service BDC Manager. Enhance customer journeys, oversee communication, and improve traffic while delivering exceptional service.
This hands-on leadership role focuses on optimizing the customer experience from the first contact to appointment scheduling. The Service BDC Manager is tasked with increasing service traffic and customer retention while achieving monthly labor hour goals. You'll be an integral part of the team, driving performance aligned with Rallye's core values: Drive, Customer Devotion, Integrity, and One Team.
Key Responsibilities:
- Lead and develop the Service BDC team
- Oversee customer communication and scheduling
- Drive appointment conversion and NPS follow-up
- Improve service retention initiatives and shop capacity
- Foster collaboration between departments
Requirements:
- 2+ years of BMW or Highline service experience
- Proven management of a Service BDC or call center
- Strong automotive service operations knowledge
- Excellent communication and organizational skills
- Familiarity with CRM and scheduling systems
Drive performance improvement and customer satisfaction at Rallye BMW as Service BDC Manager.
Service BDC Manager at Rallye BMW in Westbury employer: Rallye Motor Company
Rallye Motor Company is an exceptional employer that offers a dynamic work environment where you can grow your career in the automotive sector. Located in Long Island, we pride ourselves on our commitment to employee development, providing ample opportunities for advancement while working with prestigious brands like BMW and Mercedes. Join us to be part of a supportive team that values attention to detail and customer satisfaction, all within a pristine and inviting atmosphere.
