Program Manager in Vancouver

RainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the Xʷməθkwəy̓əm, Sḵwx̱wú7mesh, and səl̓ílwətaʔɬ Nations in so-called Vancouver. About Us – A Home For Every Person RainCity Housing is an organization that makes a difference in people’s lives. Our mission is to advance social equity by building upon the strengths of our community and of each individual. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities, and make change for people experiencing homelessness, mental health, trauma, and substance use issues. RainCity Housing has been developing emerging and promising practices for over 40 years in social services and healthcare, providing Housing First, harm reduction and supports for community members who access our services.

Benefits:

• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees
• Employee and Family Assistance Program available to ALL employees, including 24-hour helpline, Personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching
• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire
• Employer-paid benefits for employees including coverage for Massage, Paramedical services, Vision Care, Dental Care, Prescription Drugs, Group Life Benefit, Long Term Disability, and Unlimited Out-of-Province and Out-of-Country Emergencies

Position Summary: The Program Manager oversees program development and the daily operations of the site and program. The Manager develops, implements, monitors, and evaluates the program policies, procedures, and practices. The Manager is responsible for hiring, dismissal, discipline, and performance evaluation of direct service staff. The position also provides support and direction for program support workers, ensuring that program mandate, policies and procedures are followed. The Manager promotes the interests of tenants and the program in the community and ensures that the program is maximally integrated and coordinated with other systems of care. The Manager is part of the leadership team and works closely with other program managers, the Building Operations team, and administrative staff.

Program Summary: The Biltmore Housing Program provides 95 units of housing to people who are coping with the realities of homelessness, substance use, and complex physical and mental health concerns. The units are situated on the 3rd-7th floors of the building. All units include bathrooms. One meal will be provided daily, provider to be determined. There are common areas situated on the 7th floor, with some amenities. The building is located at Kingsway and 12th Ave in Vancouver. The program is staffed 24/7 by support workers.

Qualifications:

• B.A. in a relevant health discipline or equivalent experience
• Training in supervisory and/or managerial functions
• Four (4) years of recent related experience with women living with mental health issues, substance use and/or are at risk of being homeless
• One (1) year in a supervisory, preferably managerial, capacity
• Current First Aid and CPR certification
• Class 5 driver’s license with acceptable driving record

Required Skills, Abilities & Knowledge:

• Plan and direct a supported housing program
• Understand, interpret, explain, and apply municipal, provincial, and federal policy, law, regulation, and court decisions governing RainCity Housing’s community housing program
• Present proposals and recommendations clearly, logically, and persuasively
• Prepare clear, concise, and comprehensive correspondence, reports, studies, and other written materials
• Consult effectively with managers to develop solutions to complex organizational and people management issues
• Exercise sound, expert independent judgment within policy guidelines
• Exercise tact and diplomacy in dealing with sensitive, complex, and confidential personnel issues and employee situations
• Influence work group processes to build commitment to program principles and goals and ensure a cohesive and collaborative staff team
• Translate theory and principles into workplace systems that ensure daily practice is aligned with theory/principles
• Knowledge of the strengths-based recovery model for people with a mental illness
• Knowledge of the bio-psychosocial addictions model, including the transtheoretical model of change, harm reduction, motivational interviewing and relapse prevention and intervention strategies
• Detailed knowledge mental health diagnoses, medications, treatment, and support resources
• An understanding of best practices associated with supporting sex workers and harm reduction practices
• Knowledge of Indigenous community and health resources
• Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment, and support resources
• Create and construct effective relationships with the neighbourhood to ensure the project is maximally integrated into the community
• Knowledge of the housing continuum, including market, subsidized and supported housing systems, including different program models
• Demonstrates understanding of oppression and marginalization, specifically as related to women (trans and cis), sex workers, and Indigenous people and people living with a mental health and/or substance use issues

Diversity: RainCity Housing serves a diverse group of people, and we need a staff group that reflects this diversity. People of diverse backgrounds and cultures are encouraged to apply.

Inclusion and creating a safer space: We are committed to making our organization a safer place for our staff, with steps taken to create space for learning and unlearning.

Inclusivity And Support For People With Differing Abilities: In our efforts to provide a barrier-free workplace, we invite you to let us know of any adjustments or accommodations that might be needed for you to participate in the interview or selection process.

We are a Union: RainCity Housing is a unionized workplace. Along with the union, we support the principles of the Human Rights Code of BC. We promote a workplace that treats both staff and the people accessing services with dignity and respect.