Assistant Manager in Vancouver

RainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the Xʷməθkwəy̓əm, Sḵwx̱wú7mesh, and səl̓ílwətaʔɬ Nations in so-called Vancouver. RainCity Housing is an organization that makes a difference in people’s lives. Our mission is to advance social equity by building upon the strengths of our community and of each individual. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities, and make change for people experiencing homelessness, mental health, trauma, and substance use issues.

Benefits:

• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees
• Employee and Family Assistance Program available to ALL employees, including 24-hour helpline, Personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching
• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire
• Employer-paid benefits for employees including coverage for Massage, Paramedical services, Vision Care, Dental Care, Prescription Drugs, Group Life Benefit, Long Term Disability, and Unlimited Out-of-Province and Out-of-Country Emergencies

Position Summary:

The Assistant Manager helps the Program Managers to develop, implement, monitor, and evaluate the program policies, procedures, and practices. The Assistant Manager directs the daily operations of the program, and performs hiring, dismissal, discipline, and performance evaluation of the staff team. The successful candidate ensures that program mandate, principles, policies, and procedures are followed. The Assistant Manager promotes the interests of the participants and the program in the community and ensures that the program is maximally integrated and coordinated with other systems of care. The Assistant Manager replaces the Program Manager for absences such as vacation, illness, and leaves. The Assistant Manager is part of the leadership team and works closely with other managers, the RainCity operations team, and administrative staff. A key component of this employment opportunity is the proven ability to collaborate and work alongside people of various socio-economic backgrounds.

Qualifications:

• A B.A. in a relevant health discipline or equivalent experience
• Training in supervisory and/or managerial functions
• Four (4) years of recent related experience with people living with mental health issues, substance use and/or are at risk of being homeless
• One (1) year in a supervisory, preferably managerial, capacity, and/or an equivalent combination of education, training, and experience
• Current First Aid and CPR certification
• Class 5 driver’s license

Required Skills, Abilities, & Knowledge:

• Plan and direct a supportive housing program
• Understand, interpret, explain, and apply municipal, provincial, and federal policy, law, regulation, and court decisions governing RainCity Housing’s community housing program
• Present proposals and recommendations clearly, logically, and persuasively
• Prepare clear, concise, and comprehensive correspondence, emails, reports, studies, and other written materials
• Consult effectively with the senior leadership team to develop solutions to complex organizational and people management issues
• Exercise sound, expert independent judgment within policy guidelines
• Exercise tact and diplomacy in dealing with sensitive, complex, and confidential personnel issues and employee situations
• Influence work group processes to build commitment to program principles and goals and ensure a cohesive and collaborative staff team
• Translate theory and principles into workplace systems that ensure daily practice is aligned with theory/principles
• Knowledge of the strengths-based recovery model for people with mental illness
• Knowledge of the bio-psychosocial addictions model, including the transtheoretical model of change, harm reduction, motivational interviewing and relapse prevention and intervention strategies
• Detailed knowledge of mental health diagnoses, medications, treatment, and support resources
• An understanding of best practices associated with operating a supportive housing program and harm reduction practices
• Knowledge of Indigenous community and health resources
• Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including diagnoses, treatment, and support resources
• Create and construct effective relationships with the neighbourhood to ensure the project is maximally integrated into the community
• Knowledge of the housing continuum, including market, subsidized and supported housing systems, including different program models
• Demonstrates understanding of oppression and marginalization, specifically as related to women (trans and cis), sex workers, and Indigenous people and people living with a mental health and/or substance use issues

Diversity:

RainCity Housing serves a diverse group of people, and we need a staff group that reflects this diversity. People of diverse backgrounds and cultures are encouraged to apply. As we work towards building a diverse staff team, we are particularly seeking applicants who identify as being Indigenous, Black, People of Colour, applicants with personal lived expertise, and 2SLGBTQ+ identified people.

Inclusion and creating a safer space:

We are committed to making our organization a safer place for our staff, with steps taken to create space for learning and unlearning. RainCity’s department of Indigenous Cultural Services was created with the purpose to acknowledge the unique history and service needs of our Indigenous staff and tenants in respect to accessing culturally relevant and culturally sensitive care and support.

Inclusivity And Support For People With Differing Abilities:

In our efforts to provide a barrier‑free workplace, we invite you to let us know of any adjustments or accommodations that might be needed for you to participate in the interview or selection process.

We are a Union:

RainCity Housing is a unionized workplace. Along with the union, we support the principles of the Human Rights Code of BC. We promote a workplace that treats both staff and the people accessing services with dignity and respect.