Field Support Engineer in Brampton

Job Title

Field Support Engineer – L1

Location

Brampton, ON – Onsite

Job Description

This role provides overall hardware/software support to employees and incoming new hires, including weekly reporting, inventory management, and administrative tasks. The successful candidate delivers optimum customer service in a dynamic environment and travels up to 150 miles between offices.

Responsibilities

• Image and install software on Windows and Apple laptops/desktops, including IMAC, and provide remote support.
• Troubleshoot post‑deployment issues on Windows and Macintosh platforms.
• Printer break‑fix and installation.
• Disposal, redeployment, and asset reclaim.
• Data backup and recovery coordination.
• Hardware refresh and warranty repair.
• Spare parts management.
• Audio and video support, including health checks.
• Inventory and asset management – depot operations.
• Coordinate with external vendors for dispatch support.
• Identify and resolve hardware and software conflicts.
• Open and close service requests, and manage classification, assignment, tracking, and completion of incidents.
• Asset tagging and entry of incoming equipment into the asset management system.
• Collaborate with cross‑functional teams to onboard new hires.
• Ensure hardware is properly assigned and updated into the management system.
• Provide weekly reports on physical inventory counts and record outflows of hardware equipment.
• Schedule repairs for damaged/malfunctioning hardware with external suppliers.
• Ensure resolutions are consistent with company standards and policies.

Requirements / Qualifications

• Prefer 3–5 years of IT experience, including technical training.
• Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite.
• Experience with imaging Windows 10 OS.
• Basic network concepts (TCP/IP, Windows Networking, Ethernet).
• Experience in PC‑based word processing, presentation, and e‑mail software.
• Experience with PC‑based spreadsheet software (formulas, calculations, and functions).
• Willingness to work extended hours or a modified schedule.
• Outstanding customer service and interpersonal skills.
• Excellent organizational skills and ability to prioritize many competing requests.
• Experience working in or supporting a call center or help desk environment.
• MCP and/or A+ certifications.
• Aptitude for learning.
• Excellent oral and written communication skills.
• Ability to work in teams and in a team environment.
• Lift up to 50 pounds.
• Own car for transportation (mileage reimbursed by policy).

Additional Information

Own car required for transportation; lift up to 50 pounds. MCP or A+ certifications preferred.