At a Glance
- Tasks: Monitor and support production environments, troubleshoot issues, and ensure high performance of web applications.
- Company: Join a leading tech company focused on innovative web platforms and cloud technologies.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities for knowledge sharing and career advancement.
- Why this job: Be part of a dynamic team ensuring the security and performance of cutting-edge digital platforms.
- Qualifications: 5+ years in production support with strong Akamai and cloud technology experience.
The predicted salary is between 82800 - 101200 $ per year.
Hybrid location - OMP Rogers Downtown
Role Summary
We are seeking a Production Support Analyst with strong experience in Akamai, web platform support, cloud technologies, and incident management.
The role is responsible for monitoring, troubleshooting, and supporting critical production environments while ensuring high availability, performance, and security of web applications and digital platforms.
Key Responsibilities
- Monitor and support production environments, ensuring adherence to SLAs and operational excellence.
- Troubleshoot and resolve application, network, system, DNS, SSL, and infrastructure-related issues.
- Perform incident, problem, and change management activities in alignment with ITIL processes.
- Manage and maintain Akamai delivery configurations, Net Storage, caching, routing, performance optimization, and security solutions.
- Coordinate with Development, Dev Ops, Cloud Ops, infrastructure teams, and vendors to drive issue resolution and root cause analysis.
- Administer domains, DNS records, URL redirects, SSL certificates, and user access management.
- Monitor system performance, analyze trends, perform root cause analysis, and recommend improvements.
- Support web platforms, cloud environments, and content delivery infrastructure across AWS, Azure, and related technologies.
- Create and maintain operational documentation, runbooks, knowledge articles, and user guides.
- Participate in on-call rotations and major incident response activities.
- Deliver knowledge transfer and cross-training sessions to support team members.
- Required Skills & Experience
- 5+ years of Production/Application Support experience in enterprise environments.
- Strong hands-on experience with
- Akamai CDN ,
Net Storage , and Akamai delivery/security configurations.
- Experience supporting
- AWS ,
- Azure ,
- NGINX ,
Apache , and modern web application environments.
- Strong expertise in
- DNS management ,
SSL certificates , URL routing, and website delivery architecture.
- Experience with
- Jira and
Confluence administration and support.
- Knowledge of Akamai security solutions including
- WAF ,
- Kona Site Defender ,
- Site Shield ,
- Bot Manager , and
Prolexic .
- Familiarity with ITIL processes including Incident, Problem, and Change Management.
- Experience managing production incidents, vendor escalations, and root cause reporting.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills with the ability to interact with technical and business stakeholders.
- Preferred Qualifications
- Previous experience supporting Akamai platforms or working as a Webmaster.
- Experience with web hosting platforms such as Heroku or other Paa S solutions.
- Knowledge of streaming platforms, media delivery, and content distribution.
- Experience supporting mobile applications (i OS and Android).
- Key Technologies
- #J-18808-Ljbffr
Production Support Analyst in Toronto employer: Raas Infotek LTD
As an Enterprise Architect with us, you'll thrive in a dynamic work culture that prioritizes innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that encourages professional development. Located in a vibrant area, we offer unique advantages such as access to cutting-edge technology and a diverse team dedicated to driving impactful solutions in the energy sector.
