Serve Quince customers in French and English through chat, email, phone, and social channels while resolving issues empathetically and clearly.
As a Customer Experience Specialist, you will own interactions from start to finish and build trust through polished communication. You will navigate service tools, become a product expert, and share recurring insights that improve customer experiences. This position requires remote-environment communication and may be onsite near Toronto.
Key Responsibilities:
- Own customer interactions from beginning through resolution
- Resolve issues with empathy and care
- Navigate tools efficiently while maintaining human connection
- Share recurring patterns and service insights
- Guide customers authentically as a product expert
Requirements:
- French and English fluency, written and spoken
- Minimum two years of customer service experience
- High School diploma or GED
- Clear, professional communication in remote environments
- Reliable internet and dedicated quiet workspace
Bring bilingual communication, empathy, ownership, and digital intelligence to Quince customer experiences across multiple service channels.
French Bilingual Customer Experience Specialist in Vancouver employer: Quince
Quince is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the consumer products sector. With a strong emphasis on employee growth and development, team members are encouraged to leverage their expertise while collaborating with diverse teams to drive product success. Located in Canada, Quince offers a unique opportunity to lead transformative merchandising strategies in a supportive environment that values data-driven decision-making and high-quality essentials.
