Inside Sales Representative in Dartmouth

Who we are? Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products. Our customers include over 120,000 manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team consists of 3,200 people, with nearly half dedicated to sales and marketing and over 50% being Richelieu shareholders. We are seeking an outgoing, sales-driven team member to fill a permanent, full-time position as an Inside Sales Representative at our Dartmouth office.

In this role, you will deliver exceptional customer service while proactively identifying sales opportunities and promoting Richelieu's extensive portfolio of products.

Key Responsibilities:

• Build and maintain strong relationships with existing customers.
• Identify opportunities to upsell and cross-sell products.
• Achieve individual sales and customer service objectives.
• Assist customers via phone, email, and in person by responding to inquiries, providing product and order information.
• Respond to customer inquiries regarding products, pricing, availability, orders, and delivery timelines.
• Process customer orders accurately and ensure all required information is captured.
• Follow up on quotations and customer inquiries to help convert opportunities into sales.
• Assist customers with product selection and provide basic product information and recommendations.
• Coordinate with the warehouse and sales teams regarding customer orders, pickups, deliveries, and product availability.
• Proactively contact customers regarding promotions, new products, and sales opportunities.
• Support outside sales representatives by generating leads and providing customer follow-up.
• Notify customers when orders are ready for pickup or when there are changes to their orders.
• Process payments and provide receipts, where applicable.
• Handle customer concerns and complaints professionally and escalate issues when required.
• Support the sales team with administrative tasks, order processing, and customer follow-ups.
• Monitor the showroom, displays, brochures, and promotional materials to ensure they remain current and professionally presented.

Requirements:

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service, inside sales, sales support, or a related role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong willingness to learn technical product knowledge and applicable safety requirements.

The Ideal Candidate:

• Demonstrates a collaborative and team-oriented approach.
• Possesses strong communication, relationship-building, and sales skills.
• Is results-oriented and motivated to achieve goals.
• Enjoys solving problems and continuously learning new products and processes.

What we offer:

• A Canadian flagship with excellent recognition and a great reputation.
• A mature and stable company with more than 50 years of experience in the market.
• Continuous growth with strong financial health and expanding business opportunities.
• Competitive base compensation based on the market.
• Opportunity to become a shareholder.
• Work-life balance with a healthy and flexible work environment.
• Commitment to offering products of exceptional quality.
• Encouragement of career opportunities and continuing education for professional development.

Interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your application.