Key Account Manager in Toronto

Questrade Financial Group (QFG), through its companies, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure. At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work. Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits.

What's in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy. We're looking for our next Key Account Manager. Flexiti sits at the intersection of fintech, retail, and consumer lending — a $1.6B+ platform serving hundreds of thousands of Canadian consumers through major merchant partnerships. We've spent the last year investing in the foundations: Braze for lifecycle orchestration, Databricks for analytics and segmentation, and a consumer mobile app that’s now live. Now we're accelerating, expanding into new verticals, scaling high-velocity partnerships, and building the team and operating model to match our ambitions.

In this role, responsibilities include but are not limited to:

• Enterprise relationship management: Serving as the primary strategic and commercial contact for national corporate brands, managing account health to flag risk early, and building strong, trusted relationships with executive stakeholders.
• Internal merchant advocacy: Representing the merchant's needs back into product to shape the offering, and representing Flexiti to ensure the merchant's priorities align with ours.
• Commercial growth and profitability: Identifying and executing growth opportunities within your portfolio to increase financing volume and drive revenue, balancing merchant cost-efficiency with Flexiti's revenue goals.
• Executive data presentations: Interpreting complex merchant performance data and transforming it into clear narratives for regular business reviews with enterprise leadership.
• Data synthesis and interpretation: Moving beyond standard data reporting, using Excel and AI data assistants to pull and analyze account metrics, and reading between the lines to uncover health indicators and portfolio trends.
• Operational oversight and alignment: Acting as the strategic bridge between your merchants and Flexiti's internal teams, including Marketing, Analytics, Risk, and Customer Support.

You will not be stuck in day-to-day administrative tasks, but you will ensure the overarching operational framework supports account growth and efficiency.

So are YOU our next Key Account Manager? You are if you…

• Have 10+ years of proven experience in key account management, relationship sales, or customer success managing enterprise-level clients, ideally within fintech, retail, or SaaS.
• Are bilingual, with fluency in French and English.
• Have a holistic mindset and can balance commercial drive with a consultative approach to ensure both client satisfaction and corporate profitability.
• Have executive presence, with strong communication and presentation skills and the confidence to deliver insights and lead discussions in front of corporate executives.
• Are highly proficient in Excel, understand how to manipulate data, and are adept at using modern tools such as AI to surface the information you need to make strategic recommendations.
• Have strong problem-solving skills and can navigate complex corporate structures, balance operational realities with strategic goals, and proactively drive accounts forward.

Additional Kudos If You…

• Have industry knowledge in retail, consumer finance, integrated software, or e-commerce.
• Have knowledge of Salesforce and Power BI.

This position sits within Flexiti Financial Inc., part of Questrade Financial Group, in Operations - Client Management. This position reports to the Senior Manager, Account Management and has no direct reports. You will partner closely with the other Key Account Managers on the Account Management team. This is a Full Time Regular position based in the GTA.

Compensation Information: Base salary range: $110,000 - $135,000. The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

At Questrade Financial Group of Companies, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.