At a Glance
- Tasks: Lead customer data transformation and journey mapping for a major Canadian utility client.
- Company: Join a leading utility company focused on innovative customer experiences.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Collaborative environment with strong focus on privacy compliance and data governance.
- Why this job: Make a real impact by shaping customer journeys with cutting-edge Adobe technology.
- Qualifications: 7-10 years in Customer Data roles and hands-on Adobe CDP experience required.
The predicted salary is between 121310 - 148268 $ per year.
We are seeking an experienced Adobe CDP Architect to lead a customer data and journey transformation program for a prominent Canadian Utility client. This strategic role is responsible for driving journey mapping workshops, translating core business outcomes into robust Adobe Real-Time CDP architecture, and guiding the end-to-end implementation of Adobe’s data and activation stack. The architect serves as the essential bridge between business stakeholders and technical engineering teams, ensuring all customer journeys are insight-driven, fully privacy-compliant, and smoothly operationalized through Adobe CDP and downstream activation platforms.
Key Responsibilities
- Journey Mapping & Business Discovery
- Lead comprehensive journey mapping workshops with cross-functional utility stakeholders (Customer Care, Marketing, Digital, Operations, IT, Data, Privacy).
- Identify and document priority customer journeys, including onboarding, outage communications, billing structures, self-service portals, and clean energy programs.
- Translate distinct journey stages into structured data, identity resolution, and downstream activation requirements.
- Define clear customer use cases, success metrics, and KPIs aligned with utility regulatory standards and customer experience goals.
- Adobe CDP Architecture & Design
- Own the overarching solution architecture for Adobe Real-Time CDP, including profile schema design, identity namespace strategies, data ingestion models (batch, streaming, API), and data governance/consent modeling.
- Design highly scalable customer profiles that cleanly unify online, offline, operational, and third-party data points.
- Define segment and audience categorization strategies aligned directly with mapped customer journeys.
- Maintain strict alignment with Adobe Experience Platform (AEP) architectural best practices.
- Guide, mentor, and oversee the hands-on configuration of Adobe CDP across active delivery teams.
- Partner with Adobe Journey Optimizer, Adobe Analytics, and downstream activation platforms as applicable.
- Provide architectural direction for multi-source data ingestion, covering CRMs, Customer Information Systems (CIS), Billing platforms, Outage Management Systems (OMS), AMI/smart meters, Web/Mobile, and Call Center logs.
- Support data quality enrichment, real-time activation use cases, formal testing, validation, and go-live readiness.
- Data Governance, Privacy & Compliance
- Ensure a privacy-by-design implementation that complies with Canadian regulations (PIPEDA and provincial utility rules) and consent management standards.
- Partner with Legal, Privacy, and Security teams to establish data access rules, retention policies, and automated consent enforcement in downstream activations.
- Stakeholder & Program Leadership
- Act as a trusted technical advisor to senior client stakeholders, collaborating seamlessly with Program Managers, Business Analysts, and Engineering teams.
- Contribute heavily to roadmap development, MVP sequencing, value realization planning, and long-term operating model design.
Required Qualifications
- Core Skills & Experience
- 7–10+ years of proven success in Customer Data, Martech, or Digital Architecture roles.
- 3+ years of direct, hands-on architectural experience with Adobe Real-Time CDP.
- Extensive background running journey mapping workshops and customer experience design in enterprise environments.
- Proven track record designing and deploying unified customer profiles at a large scale.
- Deep understanding of identity resolution, XDM schema design, and enterprise data modeling.
- Platform Expertise
- Adobe Real-Time CDP and Adobe Experience Platform (AEP) core services.
- Adobe Journey Optimizer (Highly Preferred).
- Industry & Leadership Domain
- Experience working within Utilities, Energy, Telco, or highly regulated environments is strongly preferred.
- Familiarity with Customer Information Systems (CIS), billing platforms, call center data, and IoT/AMI data matrices is a major plus.
- Strong facilitation skills for both executive leadership and engineering-level workshops.
- Ability to work comfortably within multi-vendor, matrixed delivery environments.
- Nice-to-Have
- Official Adobe certifications (AEP / CDP Architect or Developer).
- Familiarity with Agile delivery frameworks and scaled enterprise release programs.
Adobe CDP Architect in Vancouver employer: Querentia
Join a forward-thinking utility company that prioritizes innovation and customer experience transformation. As a Senior Architect, you'll thrive in a collaborative work culture that values strategic thinking and professional growth, with ample opportunities for mentorship and skill development. Located in Canada, this role offers a unique chance to make a meaningful impact while working with cutting-edge technology in a regulated industry.
