The Commercial Specialist will serve as a key link between Sales, Operations, and Customers, leveraging advanced data analytics tools (BI/Actus) and CRM/ERP systems to drive business decisions, streamline order management, and enhance customer satisfaction. This role requires both analytical and commercial expertise, ensuring data-driven sales planning, accurate forecasting, and seamless execution of customer orders.
Responsibilities
- Serve as the primary customer/site contact for assigned accounts and support customer order management.
- Execute demand planning processes by ensuring customer forecasts are received within agreed contractual timelines, analyzed, entered into CRM/ERP systems, and communicated to the site team.
- Create and manage sales orders within ERP and CRM systems.
- Coordinate with internal teams to ensure on-time delivery of orders, including but not limited to Master Scheduling, Quality, and Warehouse teams.
- Understand supply agreement terms and ensure customers are accurately billed for all products and services provided.
- Lead the development, documentation, and maintenance of commercial models using CloudCC, Excel, and other related data tools.
- Drive the overall execution of customer service contracts and warranty loading processes, including pull-ins, push-outs, and cancellations related to existing contracts.
Educational and Skill Requirements
- Bachelor’s degree in Business Administration, Economics, Data Analytics, Supply Chain, or related field.
- Strong proficiency in BI/Actus, data analytics, and reporting tools.
- Hands-on experience with CRM and ERP systems; knowledge of international trade and order management processes is a plus.
- Solid understanding of demand planning and sales forecasting methodologies.
- Excellent communication and interpersonal skills; ability to collaborate across multiple departments.
- Strong problem-solving and analytical skills with attention to detail.
Ability to manage multiple priorities and deliver results in a fast-paced environment.
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Commercial Specialist in Vancouver employer: Quectel
As an Antenna Field Application Engineer, you will thrive in a dynamic work environment that fosters collaboration and innovation. Our company prioritizes employee growth through continuous training and development opportunities, ensuring you stay at the forefront of antenna technology. Located in a vibrant area, we offer a supportive culture that values teamwork and encourages you to make a meaningful impact on our customers' success.
