Lead Implementation Manager in Vancouver

Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We are building the AI operating system for North America’s best insurance agencies and brokerages.

For the first time ever, we have the technology to fundamentally change how insurance operates, and the stakes are human. Better insurance means families protected from harm, businesses able to take risks, and communities more resilient when the worst happens.

Quandri brings deeply specific, vertically-focused AI to the industry’s most critical stakeholders: insurance agencies and brokerages. Agents are the lifeblood of the industry, the place where most property and casualty insurance is sold and serviced. Yet operating an agency is harder than ever. Peak product complexity, accelerating consolidation, a deepening talent crisis, and the AI revolution are all reshaping how agencies work.

We’re looking for a customer-obsessed, systems-minded Enterprise Implementation Manager to join our growing team. You’ll be the quarterback for onboarding strategic brokerage/agency partners—aligning stakeholders, defining success metrics, managing deployment timelines, and ensuring user adoption.

You’ll work cross-functionally with Product, Engineering, CS, and Sales to ensure our customers have a seamless, high-impact implementation experience. You’re a builder. You thrive on bringing clarity to chaos. You’re deeply organized, and excited by improving systems and scaling success. Travel up to 25% of the time may be required in this role.

What You’ll Do

• Own implementation lifecycle from pre-sale requirements discovery to go-live.
• Build project plans, align technical/business requirements, and manage stakeholder expectations.
• Collaborate with the customer’s IT and business stakeholders to define project scope, data requirements, and success criteria.
• Deliver high-touch onboarding experiences that drive adoption and long-term success.
• Ensure data connectivity and extraction pipelines are properly configured, working with specialist resources if required.
• Conduct QA and testing of the implemented solutions. Validate AI-generated outputs for accuracy, business relevance, and alignment with customer context - applying domain knowledge where the AI cannot.
• Build repeatable implementation playbooks, training assets, and workflows.
• Track implementations status in Quandri’s project management and reporting tools; report key KPIs to drive alignment.
• Manage risks, dependencies, and timelines across cross-functional stakeholders.
• Keep project status visible to executive leadership, both internally and with the customer; elevate when required to drive urgency and resolve blockers.
• Enable key customer users to use and extend the solution independently, setting the foundation for long‑term adoption.
• Manage project outcomes against timelines, scope, and customer expectations.
• Train and demonstrate to customer users, guiding them on the path to sustained value.
• Document solution design decisions and configurations for future reference and handoff.
• Visit customers onsite to lead configuration, training and adoption efforts.
• Be a product feedback loop—document customer pain points and enhancement opportunities.
• Partner with Product and Engineering to improve time‑to‑value.
• Advocate for customers and their use cases in roadmap planning.

What You Bring

• 5+ years experience in enterprise SaaS implementation.
• High preference for a background in AMS systems (e.g. Applied Epic, Vertafore AMS360) or other InsureTech solutions.
• Track record of cross‑functional project management.
• Strategic mindset, strong communicator, and empathy‑driven leader.
• Experience running structured implementations for enterprise‑level organizations.
• Ability to simplify technical concepts for varied audiences, and develop personalized training and enablement materials.
• Consulting skills with the ability to steer customer workshops, present findings to management, manage stakeholder expectations, and deliver outcomes in the face of adversity and ambiguity.
• Willingness to travel to customer locations, estimated at 25%, according to customer requirement and project delivery phases.

Who You Are

• You have high ownership and love building repeatable, scalable systems.
• You think like a consultant and speak like a trusted advisor.
• You’re energized by collaborating and connecting the dots across teams.
• You bring strategic thinking, tactical excellence, and technical expertise.
• You love feedback and are committed to learning and improving.

Compensation And Benefits

• The range for base pay is $110,000 to $145,000 which is dependent on level of experience, performance and choice of stock option compensation.
• Variable bonus compensation package.
• Employee stock options based on experience level.
• Comprehensive health benefits, including Lifestyle Spending Account.
• Four weeks of paid vacation per year.
• Work anywhere in the world for 60 calendar days of the year.

Quandri is dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, Quandri adheres to Canadian labour laws and does not engage in discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other status protected under Canadian law.