Director of Revenue Operations in Vancouver

Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We are building the AI operating system for North America’s best insurance agencies and brokerages. For the first time ever, we have the technology to fundamentally change how insurance operates, and the stakes are human. Better insurance means families protected from harm, businesses able to take risks, and communities more resilient when the worst happens.

Quandri brings deeply specific, vertically-focused AI to the industry’s most critical stakeholders: insurance agencies and brokerages. Agents are the lifeblood of the industry, the place where most property and casualty insurance is sold and serviced. Yet operating an agency is harder than ever. Peak product complexity, accelerating consolidation, a deepening talent crisis, and the AI revolution are all reshaping how agencies work. Quandri sits at the cutting edge of this shift, rebuilding how agencies operate one workflow at a time.

We’re making insurance better for policyholders, while helping insurance brokerages deliver a better client service, grow faster, and harness AI so that they control the future of insurance distribution.

About the Role: Quandri is looking for a Director of Revenue Operations to own the systems, processes, and analytics that keep our go-to-market engine running. This role sits at the center of Sales, Business Development, Customer Success, Implementation, and Finance — designing the territory plans, tooling, and processes those teams rely on, and turning data from our GTM tech stack into decisions leadership can act on. It is a hands‑on, high‑ownership role for someone who is equally comfortable deep in HubSpot’s system and in a room with sales leadership shaping next quarter’s territory plan.

What you’ll do:

• AI-Enabled Operations: Identify and implement opportunities to use AI tools, to streamline RevOps workflows, documentation, reporting, and process design. Champion practical AI adoption across GTM teams, building repeatable, well‑documented workflows rather than one‑off use cases.
• GTM Technology Stack Management: Own administration, configuration, and optimization of the GTM tech stack, with HubSpot as the system of record for the GTM teams. Manage the dialing and sales‑engagement stack (e.g., Nooks Dialer), including setup, integrations, and troubleshooting. Coordinate with the Product team on Linear as needed to keep GTM‑related requests, feedback loops, and issue tracking connected to Product/Engineering workflows. Evaluate, implement, and integrate new tools as the GTM stack grows, maintaining a coherent, well‑documented tech ecosystem and clean data flow between systems.
• Process & Systems Architecture Design: Design and document scalable processes and workflows for BDRs, Account Executives, Implementation Managers, Customer Success Managers, and the Finance Teams, from lead handoff through renewal. Build and maintain the underlying architecture (HubSpot pipelines, properties, workflows, and automations) that supports those processes. Identify process gaps and inefficiencies across the customer lifecycle and lead cross‑functional projects to resolve them. Maintain playbooks and process documentation so teams have a single source of truth for how GTM operations run.
• Cross‑Functional Collaboration: Act as the connective tissue between Sales, BDR, Customer Success, Implementation, Marketing, Product, and Finance on all things GTM operations. Partner with Finance on pipeline hygiene, forecasting inputs, commission‑relevant data, and revenue reporting accuracy. Partner with Marketing Operations on lead generation, nurturing, account‑based engagement and coverage, and other higher funnel activities that ultimately connect with BDRs and AEs. Represent Revenue Operations in cross‑functional planning (territory, quota, headcount, and process changes) to ensure systems and data can support decisions before they’re finalized.
• Reporting & Analytics: Build and maintain dashboards and reports in HubSpot to give leadership real‑time visibility into pipeline, forecast, and team performance. Ensure data integrity across the CRM and downstream reports through regular audits, cleanup, and validation rules. Translate data into clear, actionable recommendations for Sales, CS, and executive stakeholders. Co‑own with Finance ARR reporting (new business, expansion, contraction, and churn).
• Sales Territory Planning & Execution: Design, model, and maintain sales territory plans, balancing account potential, capacity, and fairness across the go‑to‑market team. Partner with Sales leadership on quota setting, book‑of‑business assignments, and territory realignments, and manage execution of changes in HubSpot. Monitor territory performance and coverage over time, recommending adjustments as the business and headcount evolve.

The right person for this role will have:

• 5+ years of experience in Sales Operations, Revenue Operations, or CX/Customer Operations, in B2B SaaS.
• Deep, hands‑on HubSpot expertise is required, including pipeline/property configuration, workflows/automation, reporting, and administration. Experience with another CRM (including Salesforce) does not substitute for this requirement.
• Demonstrated experience designing and documenting processes for AE, BDR, CSM, and/or Implementation teams.
• Strong analytical and reporting skills, with advanced proficiency in Excel and/or Google Sheets alongside HubSpot reporting.
• Experience with sales territory design and quota planning.
• Experience owning or administering a broader GTM tech stack (sales engagement/dialing tools, and similar systems) beyond the CRM itself.
• Proven ability to collaborate effectively across Sales, CS, Implementation, Marketing, Product, and Finance.
• Excellent written and verbal communication skills, with the ability to translate data into a clear narrative for both individual contributors and executives.
• Experience designing and building AI‑driven or automated GTM workflows (e.g., agentic processes, HubSpot‑ and Claude‑based automation) that eliminate manual work, not just experience using off‑the‑shelf AI features.
• Experience operating in a fast‑growing or scaling SaaS environment.

Bonus points if you have:

• Experience with data enrichment tools (i.e., Clay).
• Familiarity with Linear or similar product/engineering issue‑tracking tools.
• Experience in the insurance industry is a bonus, though not required.

Our guiding principles:

• Customers at the core: We put the customer at the center of all we do.
• Move with urgency: We default to acting fast and with urgency.
• Be curious: We seek a deeper understanding of why things are the way they are.
• Excellence in execution: We commit ourselves to excellence in everything that we do.
• Act like an owner: We follow through on commitments, own our results and think long‑term.
• Fight for simplicity: We intentionally fight for streamlined solutions.
• AI‑first: We lead with AI in how we build our product and run our operations.

Compensation and Benefits:

• The range for base pay is $120,000 - $170,000 which is dependent on level of experience.
• Employee stock options, granted based off experience level upon hire and subject to a standard vesting schedule.
• Comprehensive health benefits, including $500 Lifestyle Spending Account.
• Four weeks of paid vacation per year.
• Work anywhere in the world for 60 calendar days of the year.
• Parental leave top‑ups: 6 months for birthing parents, 8 weeks for non‑birthing parents (up to $100,000 annual salary).

Quandri is dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, Quandri adheres to Canadian labour laws and does not engage in discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other status protected under Canadian law. Don’t let imposter syndrome stop you from applying. Great people sometimes don’t have the “right” experience. If you think that you’ll be amazing at this role then we encourage you to apply.