General Manager in North Vancouver

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves.

The General Manager will report to the Vice President, Retail Operations and is responsible for the overall performance of Capilano Mall and Northwoods Village including financial, physical, team leadership, tenant relations, guest services and risk management. The successful candidate will join the QuadReal Retail Experience group, a forward-thinking dynamic group of industry experts focused on providing exceptional service for tenants and shoppers while demonstrating industry-leading environmental, social and governance stewardship.

Responsibilities:

• Oversee management and operation of an enclosed regional shopping centre of approximately 425,000 square feet.
• Oversee management and operation of a grocery anchored open air shopping centre of approximately 65,000 square feet.
• Provide leadership for the Capilano team and support growth, development & succession of key staff through direct mentoring and skill set alignment across team.
• Manage the day-to-day operations of Capilano Mall and Northwoods Village and successfully execute the approved business plans.
• Provide strategic direction in the development and preparation of the annual revenue, expense, and capital budgets considering the asset objectives, capital resources, and operational requirements.
• Ensure continued outstanding presentation of our interior and elevate our exterior curb appeal.
• Drive and support strong collaborative relationships between operations, leasing, marketing, and asset management.
• Implement and maintain sustainability initiatives in line with QuadReal’s goals, focusing on energy reduction and efficient operation of buildings; ensure compliance with government regulations, occupational health and safety standards and achievement of maintenance/life safety standards.
• Lead and mentor the property team and oversee recruitment, training and development, engagement, and performance management, ensuring employees understand and align with QuadReal’s culture and values.
• Manage and maintain excellent relationships with community stakeholders.
• Maintain, manage, and communicate key metrics including tenant sales, traffic, and other quantitative/qualitative analytics and provide contextual review and analysis.
• Partner with corporate resources to ensure compliance and mitigation in Risk Management, including OH&S, insurance, environmental management and event risk.
• Manage the Capital Planning Program for the property using QR practices and processes in collaboration with VP and Operations Manager.

Experience and Qualifications:

• Minimum of 5 to 7 years’ experience managing comparable regional retail centre(s).
• Post-secondary degree in Business Administration or Urban Planning is preferred, in addition to courses in Commercial Property Management (ICSC or CPM).
• Valid BC Property Management License (BCSFA) or other Canadian jurisdiction with ability to transfer.
• Demonstrated acumen and interest in the Retail industry.
• Sustainability – Experience with BOMA BEST, LEED EB:OM or other sustainable programs an asset.
• Strong leadership, organizational, and multi-tasking skills.
• Able to communicate effectively and professionally, both oral and written.
• Proven analytical and creative problem-solving skills.
• Able to allocate one's time effectively, work under pressure and manage tight deadlines.
• Advanced knowledge of Word, Excel, and PowerPoint, and working knowledge of Yardi accounting system beneficial.

The expected annualized base salary range for this role is $115,000-$120,000. QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.

Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.