Sales Development (SDR) Manager in Markham

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact.

At Quadient, our SDR team starts the conversations that become our biggest customer relationships. We're looking for a hands-on, people-first Sales Development Manager to lead that team: someone who can review a call in the morning, rework a cadence at lunch and help an SDR take their next career step by the end of the week. You’ll lead SDRs generating qualified pipeline for our software solutions, across upper mid-market businesses, through inbound, outbound and account-based programs.

Location: Canada - Markham. Hybrid 2 days per week in the office

Travel: Up to 25%, based on business and event needs

What you'll do:

• Build great sellers. You’ll lead and develop a team of SDRs covering multiple product lines. Expect plenty of one-to-ones, call reviews, deal coaching and pipeline reviews, each with clear follow-through. You’ll use call quality, activity and conversion data to spot exactly where someone is stuck, then coach the skill that moves the number.
• Own the pipeline. You're accountable for qualified pipeline, conversion and productivity targets, without ever trading quality for volume. That means sharp inbound follow-up, targeted outbound and well-run account-based plays.
• Be a true partner. You'll work with Sales leaders and account executives on territories, account priorities and lead handoff. You'll team up with Field Marketing to activate campaigns and feed back what buyers and competitors are saying.
• Make the machine better. You'll build repeatable processes for outreach, qualification, handoff and re-engaging stalled leads, and make sure playbooks, talk tracks and tools are actually used.
• Shape the team. You'll help plan headcount, interview and hire with a strong eye for potential. You'll design onboarding and ramp plans that get new SDRs productive quickly.

What success looks like:

• Your team consistently hits qualified pipeline goals across Quadient solutions.
• Conversion improves through the funnel, with stronger qualification and more opportunities accepted by Sales.
• Inbound leads get fast, reliable follow-up.
• Outbound engagement and opportunity creation grow in priority accounts.
• New hires ramp faster, and every SDR can see their own progress.
• Processes, playbooks and tools are genuinely adopted, backed by trusted relationships across teams.

What you’ll bring:

• 4+ years in B2B sales development, including real outbound prospecting.
• 2+ years managing SDRs or as a formal team lead, owning coaching and performance.
• A track record of leading a team to qualified pipeline and conversion goals.
• Confidence coaching calls, written outreach, discovery, qualification and objection handling.
• Experience building or improving inbound, outbound and account-based SDR processes.
• Strong analytical judgment: you turn performance data into specific coaching and execution changes.
• Experience hiring, onboarding and developing SDR talent.
• Clear, collaborative communication across Sales, Marketing and Operations.
• Working knowledge of Salesforce, Salesloft (or similar), LinkedIn Sales Navigator and Gong (or similar).
• Ability to travel within North America when needed.

Bonus points if you have:

• Experience in SaaS or B2B software.
• Led SDRs selling to the C-suite or senior business leaders.
• Managed a hybrid or geographically distributed team.
• Used Orum or another parallel dialer, or AI-supported sales workflows.

Rewards & Benefits:

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement.

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together.