Drive IT service delivery at PwC through ticket management, performance metrics, and stakeholder communication across managed services contracts. This Manager position oversees application, infrastructure, and AI service operations while ensuring ITSM norms and customer expectations are met. You will work with clients, consulting service groups, internal specialists, delivery teams, and third-party partners. The work requires clear communication, accountability, and practical leadership. Key Responsibilities:
Ensure delivery meets customer expectations and service-level agreements Identify performance metrics supporting service goals Prioritize client backlogs according to requirements Balance ticket dashboard workloads across delivery locations Manage client transitions and support onboarding activities Requirements:
Six or more years of technology environment experience Experience defining and improving operational processes Experience preparing performance metrics for leadership Proven ability to motivate teams and deliver solutions Ability to explain complex issues clearly Bring service delivery management, operational metrics, and stakeholder coordination skills to PwC’s managed services practice.
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IT Service Delivery Manager PwC in Montréal employer: PwC
At PwC, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Transformation Risk and Advisory Manager, you'll have access to extensive professional development opportunities, competitive compensation, and the chance to work with cutting-edge technology in a supportive environment. Our commitment to employee growth and meaningful work ensures that you can make a real impact while advancing your career in one of Canada's major city centres.
