At a Glance
- Tasks: Lead bilingual managed services delivery and oversee daily operations for tech contracts.
- Company: Join PwC, a leader in consulting with a focus on innovation and client success.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a supportive and collaborative culture.
- Why this job: Make an impact by leading teams and enhancing client experiences in a dynamic environment.
- Qualifications: 6+ years in tech, consulting experience, and ITIL knowledge required.
The predicted salary is between 90000 - 110000 $ per year.
Lead bilingual FR/EN managed services delivery at PwC, using ITSM expertise and client leadership to meet expectations and service-level agreements. As a Manager in Managed Services, you will oversee daily operations for application, infrastructure, and AI contracts. You will coordinate consulting groups, clients, delivery teams, and partners while applying ITIL support processes. The work includes service quality oversight, client communication, performance reporting, financial management, and transition activities.
Key Responsibilities:
- Manage daily operations across managed services contracts
- Track tickets, resolutions, hours, and service-level agreement performance
- Lead team huddles and mentor delivery teams
- Communicate issue progress and ticket closures
- Facilitate client, staff, and partner escalations
Requirements:
- Six or more years in a technology environment
- Consulting and managed services experience
- Knowledge of ITIL support processes
- Experience with end user support and front office applications
- ITILv3 or v4 Foundations certification preferred
Apply your managed services leadership, ITSM knowledge, and bilingual communication skills to support PwC client outcomes.
Bilingual Managed Services Manager in Montréal employer: PwC
At PwC, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Transformation Risk and Advisory Manager, you'll have access to extensive professional development opportunities, competitive compensation, and the chance to work with cutting-edge technology in a supportive environment. Our commitment to employee growth and meaningful work ensures that you can make a real impact while advancing your career in one of Canada's major city centres.
