At a Glance
- Tasks: Lead front desk operations and provide exceptional guest service at Elk + Avenue Hotel.
- Company: Join the vibrant team at Elk + Avenue Hotel in beautiful Banff.
- Benefits: Competitive pay, great work environment, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and guest satisfaction.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: 2-5 years in hotel roles and 1 year in a supervisory position.
The predicted salary is between 39600 - 48400 $ per year.
Lead front desk service at Elk + Avenue Hotel in Banff, using guest relations and team leadership to support daily operations.
As Front Desk Supervisor, you will welcome guests, monitor check-ins and groups, and provide concierge service.
You will coordinate with Housekeeping, Maintenance, and Food and Beverage departments.
The position also includes administrative accuracy, guest activity sales, complaint resolution, emergency preparedness, and Front Office training.
Key Responsibilities
- Monitor check-ins and groups while supporting hotel guests
- Coordinate guest activities, sales, handling, and charging
- Resolve complaints and take corrective action
- Communicate with Housekeeping, Maintenance, and Food and Beverage
- Maintain training programs and emergency preparedness
Requirements
- Two to five years' experience in a major hotel
- One year of supervisory experience
- Strong verbal and written communication skills
- Basic computer and computational ability
- Knowledge of hotel accounting programs such as Room Master
Bring hotel supervision, guest service, and operational coordination skills to Elk + Avenue Hotel in Banff.
Hotel Front Desk Supervisor in Banff employer: Pursuit
At Pursuit, we pride ourselves on being more than just a workplace; we are a community that thrives on adventure and connection. Located in the breathtaking Canadian Rockies, our team enjoys a vibrant work culture that fosters collaboration, creativity, and personal growth, all while offering unique benefits like free access to our attractions and discounts on accommodations. Join us to make a meaningful impact in a role that not only drives business success but also enriches the guest experience in some of the most iconic destinations in the world.
