Front Desk Supervisor in Banff

At Pursuit, we offer more than just a place to visit; we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

ROLE & RESPONSIBILITIES

• A smooth and correct administrative operation
• A correct and up-dated database within the system
• Welcoming of all guests
• Monitors check-ins, as well as groups, and gives total attention and dedication to guests
• Taking care of guests and concierge service
• Offers a wide amount of information
• Supervises the organization and sales of guests' activities and the correct handling and charging
• Effectively handles guest complaints, taking corrective action to prevent recurrence and to convert the guest into a repeat customer
• Coordinates proper actions with other departments, informs FO Manager of serious matters
• Coordination and communication with the Housekeeping, Maintenance, and F&B departments
• Ensures all staff are thoroughly familiar with the Hotel's emergency procedures and in a state of preparedness for any emergency which may occur
• Execution of regular technical/skills training
• Setting up and maintaining ongoing training programs in the Front Office department
• Familiar with all related company documentation and especially with the relevant Operational Standards Manual for field of responsibility

REQUIRED SKILLS & QUALIFICATIONS

• 2-5 years experience in a major hotel, and one year experience in a supervisory role
• Able to speak, read, write and understand the primary language(s) used in the workplace
• Good communication skills, both verbal and written
• Most tasks are performed in a team environment with the employee acting as a team leader
• Able to work with minimal direct supervision
• Basic computational ability
• Basic computer skills
• Knowledge of hotel computer accounting programs, such as Room Master

The starting wage for this role is $22.00/hour.

At Pursuit, our locations are more than just a place to work – it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation.