At a Glance
- Tasks: Support our sales team by processing orders and managing customer communications.
- Company: Join PURPLE, a trendsetting denim brand redefining fashion since 2017.
- Benefits: Enjoy health benefits, generous vacation, employee discounts, and fun company events.
- Other info: Work in a dynamic Vancouver office with great career growth opportunities.
- Why this job: Be part of a creative team making waves in the fashion industry.
- Qualifications: Bachelor’s degree and 2-3 years of relevant experience required.
The predicted salary is between 47250 - 57750 $ per year.
About Us
Since our inception in 2017, PURPLE has been on a mission to redefine denim culture.
Blending industrial design, streetwear, and luxury fashion, we've curated a collection of men’s denim and luxury basics that transcend trends.
At PURPLE, we take pride in challenging conventions through design that is grounded in a contemporary spirit and timeless quality.
We are a team of creative, collaborative, and highly dynamic people who love what we do, and we strongly believe that our diverse team of motivated individuals makes our company strong and successful.
About the Role
This position provides critical ongoing daily support for our growing sales team.
You will process a high volume of sales orders, order acknowledgments, customer invoices.
The Sales Operations Specialist will act as a key point of contact between sales and all other internal and external customers by validating pricing, checking the status of orders, and communicating any issues immediately to all stakeholders.
Responsibilities
- Process all wholesale orders (EDI), DTC orders, and order confirmations.
- Maintain and update customer accounts with relevant order information, delivery expectations, and other specific data.
- Inform sales team of any issues that arise, such as shipping delays, or customer questions and complaints that the associate is unable to handle.
- Keep customers and sales teams updated on any changes to order status, such as delivery dates.
- Provide both reactive and proactive updates to customers as order status changes.
- Handle the RTV (Return to Vendor) process with the warehouse.
- Work closely with finance, production, and shipping personnel daily to ensure customer orders are fulfilled and payments are submitted accurately and in a timely manner.
- Consolidate sales orders for the production team after market week.
- Perform other duties as assigned.
Skills and Qualifications
- Bachelor’s degree in Business, Operations, or a related field
- 2–3 years of industry experience and/or experience in a similar role.
- Proficiency in Windows OS and MS Office software required, with intermediate to advanced Excel skills (e. g., VLOOKUP, pivot tables, IF formulas, etc) and working knowledge of Outlook.
- Detail-oriented and highly organized, with the ability to prioritize duties, multitask, and perform accurately and efficiently in a fast-paced work environment.
- Strong follow-up skills with the ability to track open issues, communicate clearly in writing and verbally, and drive them to resolution.
Benefits
- Extendedhealth&dental Benefits
- Aflexspendingaccount
- 3weeks’vacation
- Generousemployeediscountprogram
- Casualdresspolicy
- Company-widesocialsandevents
Please note that this job is located in our Vancouver office and is expected to be performed on-site.
We are an equal opportunity employer; all employment is decided on the basis of qualifications and business needs.
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Sales Operations Specialist in Vancouver employer: Purple Brand Inc.
PURPLE in Vancouver is an exceptional employer that fosters a collaborative work culture, where innovation and efficiency are at the forefront of our operations. We offer competitive benefits, opportunities for professional growth, and a supportive environment that encourages employees to thrive in their roles. Join us to be part of a dynamic team dedicated to excellence in sales operations and fulfillment.
