At a Glance
- Tasks: Lead requirements for shipping platforms and collaborate with diverse teams to deliver impactful solutions.
- Company: Join Purolator, Canada's top logistics provider with a commitment to innovation and community.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Diverse workplace focused on employee well-being and career advancement.
- Why this job: Make a real difference in logistics while developing your skills in a dynamic environment.
- Qualifications: 5+ years in technical business analysis with strong communication and stakeholder management skills.
The predicted salary is between 81000 - 99000 $ per year.
At Purolator, the technology behind cross-border shipping helps shipments move through complex systems and processes. We're looking for a Technology Business Analyst to own requirements for our shipping and brokerage platforms and the integrations that connect them. You'll work across business and technology teams with the autonomy to lead discovery, facilitate stakeholder alignment, and move work from requirements definition through delivery. This is a hybrid role based in Mississauga, Ontario, following our Head Office in-office policy.
Responsibilities
- Partner with business, product, engineering, QA, operations and vendors to understand problems, map workflows and define practical solutions.
- Own requirements from discovery through delivery.
- Write clear user stories, acceptance criteria, and functional and non-functional requirements; maintain assumptions, decisions, and change history.
- Facilitate workshops and cross-functional discussions to drive stakeholder alignment, decision-making, and requirements clarity.
- Analyze REST APIs, integration contracts and data flows, including synchronous and asynchronous processes, error handling and system dependencies.
- Support backlog refinement, Agile ceremonies, testing and release preparation.
- Work with developers and stakeholders to resolve questions and keep delivery moving.
- Use Jira and Confluence to maintain requirements, traceability, assumptions, decisions, open questions and project knowledge across teams.
- Use AI tools where they add value to analysis and documentation, and validate their output before relying on it.
- Communicate progress, risks and trade-offs clearly, and identify ways to improve team practices.
Experience
- 5+ years of hands‑on technical business analysis experience owning requirements and delivering changes to business‑critical applications.
- A sound understanding of REST APIs, integrations, data flows and the difference between synchronous and asynchronous processing.
- Experience writing user stories, acceptance criteria and requirements that developers and testers can use, including error scenarios.
- Practical experience with Jira, Confluence, Agile and Scrum, including backlog refinement.
- Strong communication, facilitation and stakeholder management skills, sound judgment, plus the ability to independently navigate ambiguity and drive requirements discovery with business and technical stakeholders.
- Experience using AI tools in your BA work, with a thoughtful approach to checking results.
- Experience in logistics, courier, freight, supply chain, brokerage, customs, or cross‑border shipping is an asset, as is experience with integration‑heavy enterprise systems and IT service management or tiered support.
Education
- A degree in Computer Science, Engineering, Business, or a related discipline, or equivalent experience.
Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders.
Puroalator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request. Purolator complies with Canadian law in all recruitment practices.
Technology Business Analyst in Mississauga employer: Purolator
At Purolator, we pride ourselves on being a leading employer in the logistics sector, offering a dynamic work environment in Mississauga that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement, ensuring that our team members can thrive both personally and professionally. With a focus on diversity and inclusion, we create a supportive workplace where every individual can contribute to meaningful projects that make a positive impact in our communities.
