At a Glance
- Tasks: Lead the management of mobile devices and ensure their security and efficiency.
- Company: Join Purolator, Canada's top logistics provider with a commitment to innovation.
- Benefits: Enjoy competitive pay, health benefits, and a supportive work environment.
- Other info: Dynamic workplace with opportunities for growth and community engagement.
- Why this job: Make a real impact in tech operations while developing your leadership skills.
- Qualifications: Experience in IT operations and device management is a must.
The predicted salary is between 82800 - 101200 $ per year.
The Mobile Device Manager is accountable for the end-to-end lifecycle, availability, security and cost-effective management of Purolator’s operational mobile devices and related equipment across the national network. The portfolio includes rugged Android handheld scanners, finger and wearable scanners, tablets, label printers, batteries, cradles, chargers, mounts and protective accessories.
Leading three direct reports, this manager owns the device service, lifecycle roadmap, budgets, vendor relationships, inventory governance and mobile device management (MDM). The manager partners with IT and Operations leaders on demand planning, device standards, deployments, support and issue resolution. In addition to this core device mandate, the role coordinates reliability and security-remediation improvements for IT operations applications, working with existing technical owners.
Responsibilities
- Device Service Ownership & Lifecycle Planning
- Own Purolator’s Operations mobile device service, roadmap and work plan for support, refreshes, deployments, upgrades and improvements.
- Forecast demand, site needs and peak/growth capacity with IT and Operations.
- Manage selection, procurement, provisioning, deployment, maintenance, repair, redeployment and secure retirement.
- Maintain approved devices/accessories; assess ruggedness, ergonomics, battery, connectivity, app compatibility, supportability and total cost.
- Inventory Governance & Site Accountability
- Maintain serial-level records of site, status, lease and support coverage; reconcile stock against MDM, shipment and repair records.
- Set spare/replenishment levels, validate requests against demand/allocations and redistribute surplus before buying.
- Verify inactive, missing, damaged, aging and unreturned devices with sites; escalate unresolved issues with operational impact, cost exposure and recommendations.
- Project Engagement & Deployment Readiness
- Assess device needs, app permissions, connectivity, accessories, deployment effort and ongoing support costs early with project/business teams.
- Coordinate selection, proofs of concept, field testing, procurement lead times, staging, installation, schedules, training and post-rollout support.
- Additional Responsibilities
- Lead/develop 3 device support/MDM staff; set roles, priorities and expectations.
- Manage capacity, tickets, backlog, service levels, escalations and coverage.
- Oversee L1, break/fix, replacements and RMAs; route app/network/infrastructure/vendor issues through closure.
- Budget & Procurement
- Own annual capital/operating budgets for hardware, leases, accessories, batteries, repairs, MDM and services; forecast/explain variances.
- Secure funding, investment/refresh cases, quotes and requisitions/POs before commitments/renewals.
- Governance
- Engage terminal/regional/IT leaders on concerns, changes and field feedback.
- Keep audit-ready asset/access/procurement/change records; arrange compliant wiping, lease returns and approved disposal.
- Continuity
- Plan contingencies/spares for failures, regional incidents, supplier delays and peaks.
- Improve health/inventory visibility and provisioning/support automation.
- Application Reliability
- Coordinate assigned apps with owners/development/Infrastructure/Security/vendors; own priorities/follow-through.
- Drive vulnerability testing, approved deployment and Security verification before closure.
Education
- Post-secondary diploma or degree in Information Technology, Computer Science, Engineering or a related discipline, or equivalent practical experience.
- ITIL certification and relevant enterprise mobility, Android or device-management training are assets.
Experience
- Progressive experience in enterprise device management, IT operations or field technology support, including direct people leadership or substantial team-lead responsibility.
- Experience managing MDM/enterprise mobility platforms and controlled Android application and operating-system deployments.
Knowledge & Skills
- Strong working knowledge of Android enterprise mobility, MDM profiles and policies, provisioning, application packaging, staged updates and remote troubleshooting.
- Understanding of scanning workflows, Bluetooth peripherals, printer configuration, battery and charging behaviour, Wi‑Fi and cellular dependencies, and shared-device security considerations.
Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders.
Puroalator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
Manager, Mobile Device & Endpoint Operations in Mississauga employer: Purolator
At Purolator, we pride ourselves on being a leading employer in the logistics sector, offering a dynamic work environment in Mississauga that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement, ensuring that our team members can thrive both personally and professionally. With a focus on diversity and inclusion, we create a supportive workplace where every individual can contribute to meaningful projects that make a positive impact in our communities.
