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Retail Representative
Date: 17 Oct 2026
Location: Edmonton, AB, CA, T5S 2N4
It's not a package. It's a promise.
As Canada's leading integrated freight, package, and logistics provider, we've been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it's all possible because of our people. So, whether you're looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Retail Representative Float - Edmonton (West-End)
Since its establishment in 1960, Purolator has become Canada's leading integrated freight, package and logistics solutions provider. Our team operates under a strong set of corporate values that guide us in all we do for our employees. Purolator is an employer committed to offering our employees rewarding work with opportunities for collaboration and career development. We offer a competitive total rewards package that includes a Competitive Salary, Comprehensive Benefits Package and Pension Plan, an Employee Family Assistance Program, Employee Shared Ownership Program and Employee Discounts. We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers' promises. Don't miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians.
Location: Based out of Edmonton North Depot - 17718 114 Avenue NW, but may be required to cover other freestanding locations
Working Hours: Monday to Saturday, varying shifts. 27.5 hours per week
Wage: $26.36 per hour
Description
Customer Service Orientation -
- Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
- Handling customer complaints and inquiries Problem Solving
- Working to resolve problem shipments
- Working to resolve equipment and technology challenges
- Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
- Relationship Building
- Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
- Building a positive relationship with customers
- Building a positive relationship with key contacts – Vendors, building tenants, etc.
- Technology Assisting customers with shipping details and account challenges
- Loading, scanning, logging and calling resolution freight
- Communication
Responsibilities
- Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner
- Personal Responsibility and Accountability
- Compliance to all Corporate Polices and Procedures (including uniforms)
- Adhering to all Safety Standards
- Being on time/attendance
- Living the Purolator Values
- Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
- Key Areas of Focus
- Customer service orientation Ability to problem solve
- Excellent in relationship building Experience and adaptation to using technology
- Takes personal responsibility and accountability for actions and situations
- 3-12 Months Customer Service Experience preferred
- 3-12 Months Retail Experience preferred
- 3-12 Months using technology/ POS system Experience preferred
- Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)
- Written communication; and listening skills
- Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset
- Experience working in an environment with safety standards an asset
Retail Representative in Edmonton employer: Purolator
At Purolator, we pride ourselves on being a leading employer in the logistics sector, offering a dynamic work environment in Mississauga that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement, ensuring that our team members can thrive both personally and professionally. With a focus on diversity and inclusion, we create a supportive workplace where every individual can contribute to meaningful projects that make a positive impact in our communities.
