Provincial Credit Union is seeking a Director, Member Experience to lead the strategy and execution of a member-centric experience across branches, telephone, and digital channels. You will design journeys, set service standards, and guide teams to ensure consistency and excellence in every member interaction.
The role requires strong leadership in financial services, journey mapping, and change management, with a focus on delivering value aligned to PCU’s IMPACT values.
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Director of Member Experience & Service Excellence employer: Provincial Credit Union
Provincial Credit Union is an exceptional employer that prioritizes employee growth and development within a supportive and collaborative work culture. Located in the beautiful communities of O’Leary and Alberton, PEI, we offer our team members the opportunity to lead and inspire while ensuring our members receive top-notch service. With a focus on professional development, competitive benefits, and a commitment to fostering a positive environment, we empower our employees to thrive both personally and professionally.
