Booking & Program Clerk in Vancouver

Salary: The salary range for this position is CAD $28.74/Hr.

As Providence Health Care prepares for the opening of the New St. Paul's Hospital, some aspects of this position may evolve during the transition period. While the overall nature of the role is expected to remain substantially the same, operational requirements may result in adjustments to scheduling, FTE, unit assignment, site or other operational details.

Job Accuracy Posting Flag: The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. Testing may be required. A criminal record check may be required.

Summary: Reporting to the Patient Care Manager or designate and receiving work direction from the Physicians, the position performs:

• Admitting, secretarial and clerical duties for designated clinics/outpatient areas.
• Schedules and books outpatient appointments and admits patients by interviewing and obtaining personal patient information and entering information in health information system.
• Contacts physician's offices to request and/or transmit information as per procedures.
• Provides pre-appointment instruction as per procedures.
• Generates reports from statistics for operation purposes; and performs a variety of clerical duties such as typing, sorting and distributing mail, maintaining office supplies, filing and retrieving documents, photocopying/faxing/scanning, receiving telephone calls, visitors and hospital staff and directing or transferring them to appropriate personnel, taking messages and providing routine information.

What You Bring:

• Education: Grade 12, two years' recent related experience or an equivalent combination of education, training and experience.
• Skills and Abilities: Ability to keyboard at 40 w.p.m. Knowledge of medical terminology. Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Physical ability to carry out the duties of the position. Ability to organize work. Ability to operate related equipment.

What We Offer:

• A competitive salary: The salary range for this position is $28.74 per hour.
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State‐of‐the‐art facilities: The new St. Paul's Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your day to day:

• Schedules and books appointments by methods such as receiving appointment requests or referrals, entering patient information into the computerized health information system, booking a time slot, making follow-up appointments, cancelling or adjusting patient appointments, booking appropriate tests, and contacting patients to provide pre-appointment instructions for test procedures or clinic appointments.
• As required contacts appropriate areas such as doctor's offices, nursing units and other departments to request patient information/documentation/test results to ensure complete records/charts prior to patient appointment.
• Contacts patients to set up and confirm appointments. Telephones or transmits test results and medical information to physicians and others according to established procedures.
• Admits patients by interviewing patients, obtaining information such as personal details, completing a variety of standard forms such as medical insurance billing cards, entering information into the computerized health information system according to established procedures, printing out keyed data as required for consent form, explaining consent form to patients, and obtaining signatures as required.
• Performs reception duties by answering telephone calls, greeting patients and visitors, and hospital staff. Answers inquiries and directs or transfers them to appropriate personnel and places by taking messages and providing routine information and escorting patients to rooms.
• Sets up and maintains filing systems for materials such as correspondence, patient test results and reports by performing duties such as creating and labeling files, assembling and maintaining files/charts, filing material as appropriate and retrieving information such as patient charts prior to patient visit or for designated personnel.
• Types a variety of technical and non-technical material such as correspondence, memos, minutes, reports and medical billings from written drafts, revisions or dictating machines.
• Performs other clerical duties such as data entry, photocopies, scans, and distributes materials as required. Arranges meetings. Faxes staff attendance to staffing office as needed.
• If required, assists clinic nurse with completion of OR Booking packages by filling out patient demographic information on the booking form and faxing requisitions to departments in accordance with established procedures.

Who We Are: Providence Health Care is one of the largest faith‐based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

We acknowledge that Providence Health Care and the new St. Paul's Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xwməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.