Support Protech Group customers with bilingual service, order coordination, and responsive communication across every stage of sales. Use English and French daily.
As a Customer Service Representative, you will guide customers before, during, and after sales. You will handle inquiries, coordinate orders, maintain records, and track accounts. The work requires Office 365 knowledge, attention to detail, and organized follow-through. Collaboration with Logistics, Research & Development, Manufacturing, and Marketing supports customer expectations throughout the process.
Key Responsibilities:
- Prepare orders by collecting and assessing customer information
- Answer emails, phone calls, and website inquiries
- Track orders and proactively follow up on accounts
- Record customer interactions and file documents
- Collaborate across departments throughout the customer process
Requirements:
- Minimum five years of customer service experience
- Mastery of spoken and written English and French
- Knowledge of Office 365, especially Word and Excel
- Excellent attention to detail and deadline management
- Ability to organize multiple responsibilities simultaneously
Bring bilingual communication, order coordination, and customer satisfaction expertise to Protech Group's responsive service team.
