At a Glance
- Tasks: Drive customer success and build long-term relationships with clients in the SaaS industry.
- Company: Join a fast-growing SaaS company transforming property management.
- Benefits: Competitive salary, flexible remote work, generous vacation, and employee stock options.
- Other info: Collaborate with a leadership team that values innovation and growth opportunities.
- Why this job: Make a real impact by empowering clients to maximize their success with innovative solutions.
- Qualifications: 8+ years in sales or account management, strong multitasking, and excellent communication skills.
The predicted salary is between 125000 - 125000 $ per year.
Property Vista is transforming the property management industry through innovative SaaS solutions that empower companies to grow and add value to their assets. We are looking for a results-driven Sr. Customer Success Manager to act as a strategic partner for our clients, ensuring they realize maximum value from our platform while driving long-term retention and growth. At Property Vista, we put the customer at the centre of everything we do. We are passionate about delivering results, taking action, and working as a team to achieve success. Our values drive our approach to customer success, ensuring that every client feels heard, supported, and empowered to grow their business with our solutions.
Here’s what you need to know about this opportunity:
- Full-time, salaried position starting at $125,000 with an OTE of $150,000
- Flexible and remote work environment
- Generous paid vacation time
- Employee stock options – our success is your success!
- Meaningful opportunities for learning and growth
Relationship Management:
- Serve as the primary strategic point of contact, building long-term relationships from onboarding throughout the client lifecycle.
- Identify at-risk clients and proactively resolve conflicts to ensure sustained success and satisfaction.
Operational Excellence:
- Lead the configuration and successful delivery of software solutions tailored to specific customer objectives.
- Act as the "Voice of the Customer", escalating bugs and feature requests to Product teams to drive continuous software enhancement.
- Promote deep product adoption by educating users on new features and service offerings.
Strategic Growth & Analysis:
- Analyze KPIs and growth trends to provide actionable recommendations for both the client and internal teams.
- Partner with Sales and Marketing to execute strategic campaigns that drive account expansion and optimize product usage.
- Clearly communicate the commercial impact of initiatives to internal and external stakeholders.
And here's what we need from the person who fills this role:
How We Measure Your Success (The Scorecard):
- Net Revenue Retention (NRR): Driving account health and identifying expansion opportunities to exceed growth goals.
- Product Adoption Rate: Ensuring active engagement with core modules and successful rollout of new features.
- Customer Sentiment (NPS/CSAT): Maintaining high satisfaction levels and closing the loop on detractor feedback.
- Time-to-Value (TTV): Radical reduction in the time it takes for a new user to achieve their first measurable outcome after onboarding.
We're looking for someone who:
- Has 8+ years of experience in sales, account management, or project management
- Holds a Bachelor’s degree in business, marketing, communications, or a related field
- Is an excellent multitasker with a keen attention to detail
- Has a proven track record of delivering on quota and obtaining positive reviews
- Works effectively with cross-functional teams and leadership at all levels, both internally and externally
- Has excellent verbal, written, and presentation skills
- Possesses strong organizational and multi-tasking abilities
- Has a history of exceeding growth goals
- Is self-motivated, goal-oriented, and has a positive attitude
- Has experience in the PropTech or SaaS industry
- Has completed a reputable sales or account management training program
- Has experience working with CRM software and tracking key account metrics
The successful candidate can look forward to:
- Working closely with a leadership team that values innovation and customer success
- Playing a key role in a rapidly growing SaaS company with a strong foothold in North America
- Gaining access to our network of top industry professionals
A little bit about us: We provide modern SaaS Property Management Solutions that help Property Management Companies (PMCs) grow their business and add value to their assets. Our technology enables PMCs to manage their properties, improve operational efficiency, and increase productivity and revenue. From lead to lease, throughout tenancy, and all backend operations, Property Vista is transforming the property management industry. We are one of the fastest-growing SaaS companies in Canada & the US, leveraging new technology to drive digital transformation in the Property Management industry.
Senior Customer Success Manager in Toronto employer: Property Vista Inc.
At Property Vista, we pride ourselves on being an exceptional employer that prioritizes our employees' growth and well-being. With a flexible remote work environment, competitive salaries, and generous vacation time, we foster a culture of collaboration and innovation where every team member is empowered to contribute to our clients' success. Join us in transforming the property management industry while enjoying meaningful career development opportunities and the chance to work alongside top industry professionals.
