Drive customer retention and growth remotely at Property Vista using strategic account management, product adoption, and KPI analysis.
As a Senior Customer Success Manager, you will partner strategically with Property Vista clients throughout their lifecycle. You will lead tailored software delivery, educate users, and communicate commercial impact. The position emphasizes account health, customer satisfaction, and expansion within SaaS property management.
Key Responsibilities:
- Build long-term client relationships from onboarding through lifecycle
- Identify at-risk clients and resolve conflicts proactively
- Configure and deliver software solutions for customer objectives
- Escalate bugs and feature requests to Product teams
- Analyze KPIs and execute account expansion campaigns
Requirements:
- Eight or more years in sales, account management, or project management
- Bachelor's degree in business, marketing, communications, or related field
- Experience in PropTech or SaaS industries
- CRM experience and key account metrics tracking
- Excellent communication, presentation, organizational, and multitasking skills
Apply customer success, product adoption, and growth analysis expertise to Property Vista's SaaS platform and client relationships.
Senior SaaS Customer Success Manager in Ottawa employer: Property Vista Inc.
At Property Vista, we pride ourselves on being an exceptional employer that prioritizes our employees' growth and well-being. With a flexible remote work environment, competitive salaries, and generous vacation time, we foster a culture of collaboration and innovation where every team member is empowered to contribute to our clients' success. Join us in transforming the property management industry while enjoying meaningful career development opportunities and the chance to work alongside top industry professionals.
