Production Manager in Toronto

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint.

Position Summary

The Production Manager is responsible for the day-to-day management of the Production Department. This position works closely with the Operations Manager and regularly collaborates with other key stakeholders to coordinate the facility’s production operations.

Operations

• Responsible for management of the production schedule, including daily production planning with the production staff; monitoring and updating the production schedule; ensuring completion of the production cycle and on-time delivery; and participating in daily production capacity meetings.
• Recognizing bottlenecks in the production process and problem solving.
• Load level production staff when necessary to meet job deadlines.
• Make appropriate workflow adjustments in order to complete the daily production schedule.
• Ensure regular workflow and quality audits are performed to ensure internal and external customer requirements are being met.
• Promote a culture of continuous improvement by leading and supporting innovation and continuously analyzing production workflows with a focus on maximizing productivity, efficiency, quality, and on-time delivery.
• Ensure compliance and capture business metrics by utilizing the order entry system.
• Assist the Operations Manager with the facility’s budget, maintain a capital asset list, and prepare capital project paperwork.
• Prepare monthly inventory reports and monthly/quarterly WIP reports.
• Perform job costing research and corrections concerning billing of all production departments.
• Ensure overall compliance with equipment, department, and plant standard operating procedures.
• Manage vendor relations for production areas.
• Administer and update contracts for various vendors.

Customer Focus

• Collaborate with Sales team to assist with client management.
• Serve as point of contact for customer issues and provide technical expertise.
• Communicate customer issues and devise ways of improving the customer experience, including resolving problems and complaints.
• Work with all cross functional teams to enhance the quality of service to customers with special attention to on-time delivery and product quality.

Workforce Management

• Provide general communication to plant personnel.
• Provide leadership and coaching to direct reports and conduct regular performance development meetings to help foster a high performing team.
• Foster a culture of trust and alignment using the organization’s core values.
• Promote a culture that encourages continuous improvement, top performance, and high morale.
• Act as a change agent for all local and corporate initiatives.
• Champion for and participate in process improvements and changes in staffing, technology, workflows, and procedures.
• Manage a large group of people working varied shifts across multiple departments.
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.
• Lead and/or collaborate with senior leadership and key stakeholders on the development and execution of special projects and corporate initiatives as needed.
• Ensures that the organization’s safety policies and practices are followed and that department work areas meet all safety standards and policies.
• Support the site in providing and monitoring policies, training, and resources to create a clean and safe work environment.
• Assist with additional responsibilities as directed by management.

Education, Experience, & Certification

• Associate’s degree preferred
• 10+ years of experience in the packaging, prepress, and/or graphic arts industry in a production environment
• Strong knowledge of Microsoft Office Suite (e.g., Word, Outlook, Excel, etc.) and good working knowledge of either PC or Mac IOS