Warranty Specialist in Mississauga

• 2-5 years experience handling Warranty Claims and Investigating
• Basic MS Office (Word, Excel, Outlook)

Must have dealt with physical damage or lost/missing items

Responsibilities

• 25% on phone, 75% emailing and investigating warranty claims.
• Investigate claims submitted by customers, reviewing documentation such as inventory lists, photos of damages, and statements from movers.
• Conduct interviews with customers, movers, and other involved parties to gather relevant information.
• Assess the extent of damage or loss to goods and property.
• Determine whether claims are valid based on policies, legal requirements, and insurance coverage.
• Ensure all claims are properly documented and filed claims.
• Maintain detailed records of the claims process, including communications with the customer, evidence gathered, and resolution status.
• Work closely with operations and customer service teams to ensure proper handling of claims.
• Communicate effectively with the moving crews or drivers involved to gather relevant information regarding the cause of the incident.
• Manage the payment process for approved claims, including issuing checks, arranging for repairs, or organizing replacements.
• Escalate complex or unresolved issues to higher-level management.
• Work to minimize company liability by ensuring that all claims are processed thoroughly and fairly.
• Able to read and comprehend English to ensure your safety and the safety of those working around you.
• Other duties as assigned