Shape customer journeys with Procurify as a Senior Customer Success Manager. Focus on strategic client relationships, ensuring satisfaction while driving growth in a remote-first environment.
As a key player at Procurify, you will oversee a significant book of business valued over $2M, guiding customers towards long-term success. This role encompasses customer advocacy and executing smooth onboarding, integrations, and ongoing support, making your influence vital. You will champion strategic insights to help clients achieve their goals while navigating complex landscapes.
Key Responsibilities:
- Manage and grow a $2M+ strategic book of business
- Build executive-level relationships for customer advocacy
- Offer strategic guidance on onboarding and integrations
- Proactively manage customer health and escalations
- Identify upsell opportunities to drive revenue growth
Requirements:
- 5+ years of experience in SaaS Customer Success
- Proven ability to build executive relationships
- Strong experience in change management
- Comfortable navigating ambiguity and adaptability
- Excellent communication and negotiation skills
Empower clients and enhance their outcomes as a Senior Customer Success Manager at Procurify, driving measurable business growth.
Senior Customer Success Leader at Procurify in Ottawa employer: Procurify
Procurify is an exceptional employer that fosters a remote-first culture, empowering employees to take ownership of their work while prioritizing personal and professional growth. With flexible working hours, unlimited responsible time off, and a commitment to community initiatives, team members are encouraged to thrive in a collaborative environment that values diversity and inclusion. Join us to make a meaningful impact in the evolving landscape of agentic procurement, all while enjoying competitive health benefits and stock options.
