Shape customer experiences at Procurify as a Technical Support Specialist. Drive innovations in problem-solving and system optimization while providing expert support in a remote-first environment.
As a Level 2 Technical Support Advocate, you'll function as a key architect for customer solutions. Your background in technical SaaS support, combined with skills in automation and integrations, will help tackle complex issues that hinder user experiences. Collaborate with engineering teams to address customer pain points and utilize AI tools to optimize workflows.
Key Responsibilities:
- Manage and resolve technical customer inquiries via email and chat
- Document bugs and contribute to product improvement discussions
- Create and maintain internal help documentation and FAQs
- Automate workflows using AI tools for enhanced efficiency
- Lead technical setups, user role definitions, and integrations
Requirements:
- 2+ years in a technical, SaaS customer support role
- Familiarity with Zendesk or similar ticketing platforms
- Knowledge of QuickBooks Online and Microsoft ERPs
- Expertise in API and SSO configurations
- Passion for AI-driven support and documentation
Utilize your technical problem-solving expertise to enhance customer experiences at Procurify.
Procurify Technical Support Specialist in Ottawa employer: Procurify
Procurify is an exceptional employer that fosters a remote-first culture, empowering employees to take ownership of their work while prioritizing personal and professional growth. With flexible working hours, unlimited responsible time off, and a commitment to community initiatives, team members are encouraged to thrive in a collaborative environment that values diversity and inclusion. Join us to make a meaningful impact in the evolving landscape of agentic procurement, all while enjoying competitive health benefits and stock options.
