Support financial services advisors in French and English as a Bilingual Technical Support Specialist, working hybrid with monthly onsite attendance in Montréal.
Procom seeks a specialist for a six-month contract assisting Advisors, Assistants, and Multi-Advisor Corporations. You will troubleshoot everyday IT problems, communicate calmly, and use knowledge resources to resolve issues. Training supports learning systems and solutions.
Key Responsibilities:
- Answer calls from the Advisor community about IT issues
- Ask clear questions to understand and solve problems
- Use the Knowledgebase and experience to resolve issues
- Document solutions or next steps after each call
- Share learnings and collaborate on daily improvements
Requirements:
- At least one year in call centre or technical support
- Strong de-escalation skills and calmness under pressure
- Excellent communication and white-glove customer service mindset
- Strong troubleshooting and problem-solving abilities
- Fluency in written and spoken French and English
Apply your bilingual communication, troubleshooting, and customer service skills supporting advisors through everyday technical issues.
Bilingual Technical Support Specialist in Montréal employer: Procom
Procom is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Senior Microsoft Infrastructure Architects to thrive. Located in the vibrant city of Québec, employees benefit from a supportive environment that encourages professional growth through mentorship and continuous learning opportunities, all while working on cutting-edge cloud transformation projects with Azure and AWS.
