Job Title: ServiceNow SAM Specialist
Location: Canada
Duration: 3 months (possible extension)
Position Overview
We are seeking an experienced ServiceNow Software Asset Management (SAM) Specialist to lead the development, enhancement, and optimization of SAM capabilities within the ServiceNow platform. This role will focus on defining SAM use cases, implementing scalable solutions, and creating standardized onboarding playbooks to ensure effective integration of software assets and applications.
Key Responsibilities
- Design, develop, and optimize Software Asset Management (SAM) solutions within the ServiceNow platform.
- Identify, analyze, and document SAM-related use cases aligned with business and compliance requirements.
- Configure and enhance ServiceNow SAM modules, including workflows, rules, and reports.
- Develop onboarding playbooks to streamline the intake and management of new applications and software assets.
- Collaborate with IT, procurement, security, and vendor management teams to ensure accurate license tracking and compliance.
- Support data normalization, reconciliation, and ongoing SAM data quality improvements.
- Provide guidance on SAM best practices, licensing models, and optimization opportunities.
- Assist with audits, compliance reporting, and continuous improvement initiatives.
Required Skills & Experience
- Strong hands‐on experience with ServiceNow SAM (SAM Pro preferred).
- Proven experience designing and implementing SAM processes and workflows.
- Solid understanding of software licensing models, compliance, and asset lifecycle management.
- Experience documenting functional requirements, use cases, and process flows.
- Ability to create clear, reusable onboarding and operational playbooks.
- Strong analytical and problem‐solving skills.
- Excellent communication and stakeholder collaboration skills.
Preferred Qualifications
- ServiceNow certifications (SAM, CSA, or related) are a plus.
- Experience working in short‐term or project‐based engagements.
- Prior experience supporting enterprise‐scale SAM implementations.
Seniority level
- Associate
Employment type
- Full‐time
Job function
- Other
ServiceNow SAM Specialist in Ottawa employer: Princeton IT Services, Inc
As a Lead Data Engineer / Data Platform Lead in Toronto, you'll join a dynamic team that values innovation and collaboration, fostering a culture where your technical leadership can shine. The company offers competitive benefits, opportunities for professional growth, and a commitment to work-life balance, making it an ideal environment for those looking to make a meaningful impact in the data engineering field. With a focus on cutting-edge technologies like GenAI and a supportive atmosphere, this role is perfect for individuals eager to drive data solutions that align with business outcomes.
Contact Details:
Princeton IT Services, Inc Recruitment Team
