Parts Sepcialist in Ottawa

Ottawa Full-Time On-site

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Reporting to the Parts Manager

Are you ready to take ownership of a critical department and make a real impact? As our Parts Specialist you will be the first line of escalation for parts issues, a strategic partner to the Service team, and a leader who drives best-in-class standards. You'll challenge inefficiencies, coach team members, and ensure that parts availability supports peak equipment performance and internal and external customer satisfaction.

Parts Specialist - Saint John

Reporting to the Parts Manager

What You'll Do

Own the integrity of parts departmental processes, ensuring consistent application and ongoing improvement.
Provide regular, constructive coaching to junior team members to foster growth, accountability, and alignment with best practices.
Act as the first line of escalation for parts-related issues, proactively stepping into complex or high-friction situations to drive resolution while maintaining clear communication with technicians, Service management, and customers.
Take full ownership of the parts process - from counter and phone orders to internal Service requests - ensuring timely fulfillment and follow-up.
Partner with the Senior Buyer to anticipate stock usage trends, review consumption data, and maintain inventory levels that match demand and seasonality.
Contribute to forecasting discussions to prevent shortages or excess inventory.
Collaborate closely with the Service team to anticipate upcoming repairs, major jobs, and fleet maintenance requirements.
Actively seek and incorporate technician feedback to continuously refine stocking strategies and improve parts availability.
Proactively source new and alternative parts solutions to reduce equipment downtime.
Coordinate inbound and outbound shipments efficiently for internal and external customers.
Maintain disciplined inventory control practices, including cycle counts and participation in annual physical inventory.
Manage warranty parts, and vendor return processing in alignment with reporting standards and supplier requirements.
Keep the parts environment organized, efficient, and reflective of operational excellence.
Other duties as directed by the Parts Manager.

What We Expect From You

Strong personal accountability - proactively stepping into complex or high-friction situations, driving resolution and maintaining clear communication across the team.
The ability to challenge inefficiencies and implement practical, data-informed improvements.
Coaching mindset: provide consistent feedback and foster a culture of continuous improvement.
Solutions-oriented approach, balancing customer urgency with cost control.
Commitment to a high-performance culture built on measurable outcomes and industry best practices.

What You Bring

5+ years of progressive parts experience, preferably in heavy equipment or material handling.
Strong parts technical aptitude with the ability to read and interpret parts diagrams and equipment specifications.
Demonstrated knowledge of industry-standard parts processes.
Proven understanding of inventory control principles, forecasting, and consumption trends.
Excellent time management and the ability to prioritize and execute under pressure.

Forklift Operation Experience (training Provided If Required)

Ability to lift to 70 lbs.
Valid driver's license & driver's abstract.
Exceptional organizational discipline and attention to detail.
Red Seal Parts certification considered an asset.
Degree in supply chain management or business administration will be considered an asset
Certification as a Supply Chain Management Professional will be considered an asset

Why You'll Love This Role

This is not just a parts job - it's a chance to lead, influence, and drive excellence in a critical department. If you thrive in a high-performance environment, enjoy coaching and developing others, and take pride in owning processes end-to-end, this is the role for you.

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